COVID-19 Pandemic Policies Still In Place at Walt Disney World Resorts

cinderella castle at night magic kingdom walt disney world mickey mouse statute
Credit: Disney

The COVID-19 pandemic shut down many businesses and industries in 2020. It changed how many people viewed public health, the role of government, and even how many companies operated. Among these were the many Disney hotels and theme parks throughout the world.

RELATED: Disney is CANCELING Guest’s Park Reservations

Disney Hotel COVID Policies

However, in the past few years, many COVID restrictions and policies have gone away…but it seems Walt Disney World Resort is still holding on to a couple. We all know about theme park reservations, which are still required (at least for the rest of 2023). But another odd policy we ran into on a recent trip was no room service at our Disney deluxe resort.

Contemporary resort at night

Credit: Disney

Although this is not a requirement of most travelers, it is something one might expect when paying a few hundred dollars a night at what is considered one of the most luxurious properties at Walt Disney World Resort. Many days, we’d return from the theme parks, exhausted (with an infant), and attempted to order food from the onsite restaurants to our room. But alas, Disney’s Contemporary Resort does not offer this service.


Credit: Disney

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If you wanted food delivered to your room, DoorDash and Uber Eats were options (although they aren’t bringing you food from the on-property restaurants). The lack of convenience led Disney to lose some extra money as they chose not to provide a relatively common hotel amenity at one of their most expensive rooms.

The Grand Floridian vs. The Contemporary

Upon further researching the issue, we came across a post on planDisney explaining that it’s a service only offered at Disney’s Grand Floridian. The full response was: “Room service is currently only available at Disney’s Grand Floridian Resort and Spa but not yet at other resorts, including Disney’s Contemporary Resort. Currently breakfast is served from 7:00 A.M. until Noon, and Dinner from 5:00 P.M. until 11:00 P.M. (subject to change). There is a Quick Response (QR) code in your beautiful room at the Grand Floridian that you scan to place an order, including payment, online. The menus look delicious, and having a meal on your balcony overlooking the Seven Seas Lagoon with the sights and sounds of families heading to Magic Kingdom Park sounds like a dream.”

Mickey & Goofy

Credit: Disney

Although room service is not necessary for most people (including us), it is one of the many benefits you can expect from most higher-end resorts (Disney property or not). And before you book a Walt Disney World hotel, it’s important to know which benefits you may receive or which ones may not be offered because of COVID-19.

RELATED: Disney CEO, Bob Iger, Says Disney World Revenue is Higher Than Pre-COVID Year

Disney's Grand Floridian Resort and Spa waterfront

Credit: Disney

So, if you’re considering staying on property at a Disney deluxe resort near Magic Kingdom, perhaps consider the Grand Floridian…because in addition to room service, there may be many more benefits they offer their guests…

About Steven Wilk

Steven has a complicated relationship with Disney. As a child, he visited Walt Disney World every few years with his family. But he never understood why kids his age (and older) were so scared of Snow White or Alien Encounter. He is a former participant of the Disney College Program (left early…long story), and he also previously worked in Children’s publishing, where he adapted multiple Disney movies and TV shows. He has many controversial opinions about Disney…like having a positive view of Michael Eisner, believing Return of the Jedi is superior to The Empire Strikes Back, and that Toy Story Land and Galaxy’s Edge should have never been built (at least not at Hollywood Studios). Every year for the past two decades, Steven has visited either Walt Disney World, Disneyland, Aulani or went on a Disney Cruise. He’s happy to share any and all knowledge of the Disney destinations (and he likes using parenthesis a lot…as well as ellipses…)