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Popular Disney Restaurant Accused of Knowingly Overcharging Guests

Pizza and wine Naples Ristorante Downtown Disney
Credit: Naples Ristorante Instagram

Walt Disney World Resort is a massive place, with more than 400 places to grab a bite to eat. Disneyland Resort, on the other hand, is much smaller. But that does not mean that you can’t find a ton of delectable bites while visiting.

In fact, there are more than 130 spots that guests can choose from to satiate their theme park hunger. There’s everything from hand-dipped corn dogs and churros to a Monte Cristo sandwich, pizza, burgers, and so much more.

WARNING: The following article contains language that may not be suitable for younger readers. Viewer discretion is advised. 

Blue ribbon corn dogs

Credit: Blue Ribbon Corn Dogs

Related: Have You Tried Disneyland’s Weirdest Snack?

The best place to go for really great dining options at the Disneyland Resort is the Downtown Disney District. Downtown Disney is chock-full of incredible sit-down spots like Splitsville, The Jazz Kitchen, and Naples Ristorante e Bar.

Naples Ristorante is about as classic Italian as you can get. The menu features mouthwatering options like Caprese, Fried Mozzarella, Lasagna, Chicken Parmigiana, and, of course, wood-fired pizza.

Naples Ristorante e Bar Downtown Disney Disneyland Resort

Credit: Naples Ristorante Instagram

Related: Guest Tackled as Chaos Erupts at Downtown Disney!

Dining at Naples Ristorante is not super cheap, but apparently it is costing some guests more than they anticipated. They are now accusing the restaurant of knowingly overcharging them.

According to a recent post, Reddit user __o_0 said that they dined at the popular Disney restaurant. When they received their bill, they were shocked that the prices they were charged were not the prices listed on the menu. When they asked their waitress, she said that the new prices reflected the minimum wage increase that had taken place.

Naples Ristorante e Bar Downtown Disney Disneyland Resort

Credit: Naples Ristorante Instagram

On April 1, California’s minimum wage increased to $20 per hour. However, at this time, the law only applies to fast-food workers. So, that would not apply to the employees who work at Naples Ristorante.

Had lunch at Naples today. Be aware that the menu prices are lower than those that will appear on your bill.

They said they had to raise their prices in the system because of the minimum wage law that went into effect, but the menus haven’t been updated yet.

I told them that they probably shouldn’t be charging more than the advertised prices and they agreed to adjust the bill. Not the waitresses fault, but she was well aware of the discrepancies ahead of time and neglected to inform us of the situation. When I asked her to double check she immediately knew what was inflated and why.

PSA: Naples Ristorante Downtown Disney menu prices are not the same as those that end up on the bill.
byu/__o_0 inDisneyland

Commenters were shocked at what the Redditor experienced when dining at Disney. Some pointed out that charging a higher price than what is listed on the menu is actually ILLEGAL.

It’s illegal in California to charge a customer more than the listed price of an item. If you had a menu that said a salad is $15 they can’t just decide to charge you $20 and say the menu is out of date. I’m glad they changed the price for you but it’s a good thing in general to note as a PSA that you should always double check the price being charged is correct no matter where you are.

Others said the restaurant was merely using the “minimum wage increase” as an excuse. They accused the restaurant of lying to increase its profit margins.

Not only is this illegal and false advertising, using “minimum wage laws” as an excuse is absolutely f***ing stupid for a place that charges $40 for a pizza and has an active bar on Downtown disney. That is the laziest excuse with their margins.

Naples Ristorante e Bar Downtown Disney Disneyland Resort

Credit: Naples Ristorante Downtown Disney

If you are dining at any restaurant, including one at a Disney Resort, it is always important to check your bill and make sure you were charged the appropriate amount of money. Know your rights as a diner and make sure the prices on the bill match the prices on the menu. You cannot be charged more than what is listed, and if you are, you are entitled to demand an adjustment.

Downtown Disney is currently undergoing a major renovation, and many new restaurants are being added to the area. Three new restaurants recently opened — Centrico, Paseo, and Tiendieta. Later this summer, the popular Southern California chain Din Tai Fung will also open, giving guests the chance to dine on authentic Taiwanese cuisine.

Downtown Disney reopening timeframe three restaurants

Credit: Disney

Related: World-Renowned Chinese Restaurant Coming to Downtown Disney!

Tortilla Jo’s closed down earlier this month, and Disney has shared that new steakhouse and barbecue restaurants will also be coming in the future.

Have you ever been overcharged at a Disney restaurant? Let us know in the comments!

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!

3 comments

  1. Yes! I think this happened to me in March at Naples restaurant. I could have swore the drink I ordered at the least was less on the menu than the bill. I didn’t say anything because I wasn’t sure but now I think I was right and will pay attention in the future!

  2. Seems to me this is a simple solve… STOP GOING TO THIS RESTAURANT!!!
    Problem solved. and my guess is they would correct the behavior and the bait and switch pretty quick if 80% of their business dropped off.

  3. Not a Disney restaurant, but a restaurant at Disney.

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