Guest Tries to “Catch” Cast Member Being Rude…Fails

Mickey and Donald fighting at Magic Kingdom
Credit: Disney / Canva Editing

Cast Members who work for Walt Disney World Resort can have it challenging. Many are overworked and underpaid and have to deal with various complex problems, including hot weather, uncomfortable costumes, and having to break up fights between Guests.

RELATED: Assault at EPCOT: Guest Arrested After Fight Sends Cast Member to the Hospital

The Video

However, sometimes Guests attempt to fight with a Cast Member. In a video posted on Twitter, a Park Guest at what appears to be the Magic Kingdom Park pulls out his phone in an attempt to catch the Cast Member being rude.

cinderella castle at night magic kingdom walt disney world mickey mouse statute

Credit: Disney

The video – which begins in the middle of the conversation and ends before it’s over, shows the Cast Member calmly trying to explain Lightning Lanes. It seems that the Guest videotaping had a problem by arriving too early (or late) to their Lightning Lane time, and she was not letting them through the queue. As a result, the Guest pulls out his phone and starts recording the Cast Member.

Disney Genie, Disney Genie+, and Lightning Lane

Credit: Disney

The Cast Member then politely asks the Guest to stop recording her, to which the Guest replies he’s recording her because she’s being rude.

Comments Defend the Cast Member

Most of the comments following the post support the Disney Cast Member, either calling out her attempt to explain the park policy, remaining calm, or being professional. It’s understandable if the Disney Park Guest is frustrated over problems with their Lightning Lanes (or the Walt Disney World policy). However, these issues are best taken up with Guest Services instead of videotaping the Cast Member and trying to embarrass them on social media – when they are just doing their job.

Big thunder Mountain

Credit: Disney

The original Guest who posted the video commented on his own post, claiming that the Cast Member “stopped talking disrespectfully” as soon as she noticed he started recording because she “won’t accept her actions on camera.”

RELATED: Fight Breaks Out in Theater During Disney’s ‘The Little Mermaid’ Showing

About Steven Wilk

Steven has a complicated relationship with Disney. As a child, he visited Walt Disney World every few years with his family. But he never understood why kids his age (and older) were so scared of Snow White or Alien Encounter. He is a former participant of the Disney College Program (left early…long story), and he also previously worked in Children’s publishing, where he adapted multiple Disney movies and TV shows. He has many controversial opinions about Disney…like having a positive view of Michael Eisner, believing Return of the Jedi is superior to The Empire Strikes Back, and that Toy Story Land and Galaxy’s Edge should have never been built (at least not at Hollywood Studios). Every year for the past two decades, Steven has visited either Walt Disney World, Disneyland, Aulani or went on a Disney Cruise. He’s happy to share any and all knowledge of the Disney destinations (and he likes using parenthesis a lot…as well as ellipses…)