Disney World Gives Full Refunds After Viral Incidents

Jollywood NIghts
Credit: DisneyParksBlog

In a surprising move, Disney World recently was seen giving refunds to unhappy guests.

Walt Disney World Resort, known as the “The Most Magical Place on Earth”, recently saw hundreds of guests uniformly unhappy and Disney changed their longstanding policy of maintaining a strict no-refund stance. The decision reflects the theme park’s commitment to guest satisfaction and underscores the importance of delivering a magical experience for every Disney guest.

Walt Disney World is home to four theme parks: Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios. While Disney World sees thousands of guests daily and guests’ behaviors vary from guest to guest, Walt Disney World Resort does its best to keep guests’ spirits high and make memories that will last a lifetime.

Cinderella Castle at Magic Kingdom Park

Credit: Disney

Since Disney World sees thousands of guests daily, to prevent massive crowds, Disney has special events from time to time. Disney events include but are not limited to Mickey’s Not-So-Scary Halloween Party, Mickey’s Very Merry Christmas Party, Disney After Hour Events, EPCOT International Flower & Garden Festival, and many more special events.

Disney World is in the process of celebrating Mickey’s Very Merry Christmas Party at Magic Kingdom and Jollywood Nights at Disney’s Hollywood Studios. Jollywood Nights is a brand-new nighttime party this party is available for select nights starting November 11 to December 20, 2023.

special guests walt disney world tickets on sale event mickeys very merry christmas party jollywood nights

Credit: Disney

Jollywood Nights features music, glam, and much more. Guests can wear their best shimmering holiday outfits to go with the Jollywood theme guests can also stop and where you can dance the night away at the different performers. Guests heading to Jollywood Nights can also experience Disney’s Hollywood Studios attractions. Disney After Hours events are known for having lower wait times during special events. Disney World guests can also meet some beloved Characters for spirited season’s greetings.

Sadly, many guests heading to Jollywood Nights have had a less magical moment than they would’ve hoped and the incidents– which have been greatly magnified on social media– have gone viral. While Jollywood Nights just opened and Disney may make a few changes after hearing guests concerns and issues may be resolved guests have been disappointed with Jollywood Nights as a whole.

walt disney world tickets on sale event mickeys very merry christmas party jollywood nights

Credit: Disney

Disney guest Kevin Heimbach tweeted on X (formally known as Twitter) says that Disney World was giving out refunds for the Disney event, which is a strange occurrence. Heimbach was able to receive a full refund for Jollywood Nights due to the amounts of complaints about the event.

Stopped By Disney Guest Relations And They Were Able To Give Me A Full Refund For Jollywood Nights. Sounds Like They’ve Been Getting A lot Of Complaints About The Event.

Disney World’s Official Website explains that guests cannot receive refunds for tickets purchased. However, while guests cannot cancel or get a refund for tickets or packages, guests may be able to change the date of their unused tickets. But the keyword is the tickets need to be unused.

Please note that the story outlined in this article is based on a personal Disney parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Disney Dining’s personal views on Disney Park operations.

What are your thoughts about Disney’s Jollywood Event?

About Brittni Ward

Brittni is a Disney and Universal fan; one of her favorite things at both parks is collecting popcorn buckets. While at Disney World Resort, Brittni meets the princesses and rides Kilimanjaro Safaris. At Universal, Brittni enjoys the Minions and watching Animal Actors on Location! When not at Disney World Resort or Universal Orlando, Brittni spends time with her family and pets.


  1. So, what were the specific complaints? If it was just crowding and unreasonably long lines, Disney had better be prepared to refund the majority of park tickets every day.

    • Right? It’s a new event, and it was opening night, at that. I’d expect a few issues, and that’s the trade-off if you want to be first. Otherwise, wait until the kinks get ironed out.

  2. Glad to see Disney accommodated and refund their purchase. We purchased tickets in Florida specifically for our grandkids to ride the Hogwarts express. 10 people the up charges for that was over $2500. The week we had scheduled to ride it when we get there Disney sats “oh sorry the train is down for SCHEDULED MAINTENANCE” No refunds! They did give us 10 1 day park tickets but all 10 of us want ever be there at the same time again. And the value of 1 day tickets was just a small amount of monies spent.

  3. Hogwart’s Express s at Universal Orlando NOT Disney.

  4. How can anyone get free vdisney tickets or blame them when hogwrts is at universal!!