Guests at Disney Demand Major Changes Prior to Next Jollywood Nights

Disney's Hollywood Studios
Credit: Disney and canva

We always say that only some things about a trip to Walt Disney World will be magical. Rides break down, meltdowns happen, and it will probably rain. Guests attending the first Disney Jollywood Nights at Disney’s Hollywood Studios experienced some of these issues and more.

Guests at the event on Saturday, November 11, took to social media quickly to criticize Disney and the overall experience. Now, 24 hours later, guests are offering suggestions for how Disney can make the event better moving forward.

The second Jollywood Nights is scheduled for Saturday, November 18. This gives Disney time to evaluate and make changes to improve the overall guest experience.

chinese theatre christmas hollywood studios

Credit: Disney

Jollywood Nights

Fans have anxiously awaited this new, unique event at Disney’s Hollywood Studios. Jollywood Nights is a special ticketed event that will occur throughout November and December on select evenings.

The event costs range from $159 to $179, allowing guests to enter Disney’s Hollywood Studios at 7:00 p.m. for the 8:30 p.m. party start time.

Guests who attend the event can experience special snacks, drinks, live entertainment, and unique meet and greets.

walt disney world jollywood nights at hollywood studios new party jazz

Credit: Disney

Trouble in Hollywood

During the first night of the party, social media was full of long lines and frustrated guests.

Related: Jollywood Nights Called “Complete Disaster” After Opening Night

Attendees found themselves in long lines from the beginning as they got their wristbands, which continued throughout the party.

Related: Mickey and Friends Ready for New Jollywood Nights

Many guests loved the new entertainment featuring Miss Piggy, Kermit the Frog, and other Disney characters. The new show “Holiday in Hollywood” occurred at Theater of the Stars.

Jack Skellington and Oogie Boogie also appeared during a new sing-along show in the Hyperion Theatre.

Although fans loved the new entertainment throughout the evening, the lines for food, drinks, and character meet and greets frustrated many.

Changes That Need to Be Made

It isn’t unusual to see criticism on social media each day around Disney and the parks. Guests quickly post their frustrations with wait times or technology not working.  Following the variety of negative publicity that Disney Jollywood Nights received, it is clear that Disney needs to make some adjustments.

Even with the frustration, it seems like Disney could make some quick changes to help make future parties more successful for guests and cast members.

Having more cast members present could help alleviate some of the lines at places such as the Tip Top Club, food locations, and when guests get wristbands at the start of the party.

The line for getting wristbands wrapped around Echo Lake back into Star Wars: Galaxy’s Edge; This start meant that the night was not very magical for many guests. Disney could start by adding additional areas for handing out wristbands, such as the ticket booths or stands around the Chinese Theatre. Doing this will get guests into the party faster and more efficiently.

Another suggestion was to add one more showtime for each of the shows. Doing this would spread out the crowd and allow guests to enjoy everything the party offers.

The iconic Gertie cookie had many guests waiting in an extremely long line. Consider having this cookie in multiple locations to spread out the crowd.

Guest using Disney Mobil Order Feature

Source: Disney

Finally, why isn’t mobile ordering offered during party hours? This is such a successful system; why go away from it during the party? Doing so leads to longer lines and guests waiting instead of enjoying party events.

We are sad to see such negative responses to a highly anticipated new event at Disney’s Hollywood Studios. We hope that Disney makes some suggestions to help improve the overall experience moving forward.

Please note that the story outlined in this article is based on personal Disney Parks guest experiences. No two guest experiences are alike, and this article does not necessarily align with Disney Dining’s personal views on Disney Park operations.

About Jennifer Retzlaff

My name is Jennifer Retzlaff and I became a lifelong Disney fan during my first trip to Walt Disney World in 6th grade. From that moment, Disney became a big part of my life. I live in Iowa with my husband and two kids who are growing up too quickly for my liking. I started introducing my love for Disney early to my family with a Disney honeymoon and then trips when our youngest of 18 months. Since then, our family has been to Walt Disney World over five times and we continue to plan and dream for the next trip. I love the magic that Disney brings to people through the theme parks, cruises, adventures and movies they create. As a teacher, I try to bring that magic into my classroom to help kids believe that “If You Can Dream It, You Can Do It.” I recently reached a dream of mine as I joined Magic Vacation Planner as a personal travel advisor. With this team, I can now help others plan magical vacations. As a passionate writer, I also have my own blog at magicalvacationsbyjen which is also where you can follow me on instagram for trip reviews along with tips and tricks for your next magical vacation.

One comment

  1. I wish Disney would bring the Osborn Xmas light back I was looking forward to seeing this every year at Xmas time. I also wish the castle should be decorated with icicles Lites as few years back. It was a wow when I walk into magic Kingdom. it’s a memory that unforgettable. Many guests around me were mesmerized by the lights. In my own humble opinion Disney moved away from traditional themes is a big mistake