We always say that only some things about a trip to Walt Disney World will be magical. Rides break down, meltdowns happen, and it will probably rain. Guests attending the first Disney Jollywood Nights at Disney’s Hollywood Studios experienced some of these issues and more.
Guests at the event on Saturday, November 11, took to social media quickly to criticize Disney and the overall experience. Now, 24 hours later, guests are offering suggestions for how Disney can make the event better moving forward.
The second Jollywood Nights is scheduled for Saturday, November 18. This gives Disney time to evaluate and make changes to improve the overall guest experience.
Fans have anxiously awaited this new, unique event at Disney’s Hollywood Studios. Jollywood Nights is a special ticketed event that will occur throughout November and December on select evenings.
The event costs range from $159 to $179, allowing guests to enter Disney’s Hollywood Studios at 7:00 p.m. for the 8:30 p.m. party start time.
Guests who attend the event can experience special snacks, drinks, live entertainment, and unique meet and greets.
Trouble in Hollywood
During the first night of the party, social media was full of long lines and frustrated guests.
Attendees found themselves in long lines from the beginning as they got their wristbands, which continued throughout the party.
Many guests loved the new entertainment featuring Miss Piggy, Kermit the Frog, and other Disney characters. The new show “Holiday in Hollywood” occurred at Theater of the Stars.
Jack Skellington and Oogie Boogie also appeared during a new sing-along show in the Hyperion Theatre.
Although fans loved the new entertainment throughout the evening, the lines for food, drinks, and character meet and greets frustrated many.
Some of these can be fixed if Disney wants to fix it :
– more bars & bartenders at the tip top club
– more cms at food locations & more food locations open
– see if one more showtime can be added for each show . Consider right at start of event since people can enter early… https://t.co/d7g05aEBV8
— Jeff Gordon (@jeffgordonla) November 12, 2023
Changes That Need to Be Made
It isn’t unusual to see criticism on social media each day around Disney and the parks. Guests quickly post their frustrations with wait times or technology not working. Following the variety of negative publicity that Disney Jollywood Nights received, it is clear that Disney needs to make some adjustments.
Even with the frustration, it seems like Disney could make some quick changes to help make future parties more successful for guests and cast members.
Having more cast members present could help alleviate some of the lines at places such as the Tip Top Club, food locations, and when guests get wristbands at the start of the party.
The line for getting wristbands wrapped around Echo Lake back into Star Wars: Galaxy’s Edge; This start meant that the night was not very magical for many guests. Disney could start by adding additional areas for handing out wristbands, such as the ticket booths or stands around the Chinese Theatre. Doing this will get guests into the party faster and more efficiently.
Another suggestion was to add one more showtime for each of the shows. Doing this would spread out the crowd and allow guests to enjoy everything the party offers.
The iconic Gertie cookie had many guests waiting in an extremely long line. Consider having this cookie in multiple locations to spread out the crowd.
Finally, why isn’t mobile ordering offered during party hours? This is such a successful system; why go away from it during the party? Doing so leads to longer lines and guests waiting instead of enjoying party events.
We are sad to see such negative responses to a highly anticipated new event at Disney’s Hollywood Studios. We hope that Disney makes some suggestions to help improve the overall experience moving forward.
Please note that the story outlined in this article is based on personal Disney Parks guest experiences. No two guest experiences are alike, and this article does not necessarily align with Disney Dining’s personal views on Disney Park operations.