During the height of the COVID-19 pandemic, Disneyland Resort Annual Passholders received a heartbreaking message. Disney announced that it was ending its Annual Pass Program at “The Happiest Place on Earth.” However, the email also noted that Disneyland APs would be able to sign up for a new and revamped program in the future.
Disneyland reopened its gates in April 2021, after being closed for more than a year. Then, four months later, Disney announced its new Magic Key Pass Program. It was essentially the same as the Annual Passholder Program, but included a set amount of theme park reservations each Magic Key Holder could have at one time.
Since the Magic Key program launched, thousands of guests have enrolled. Magic Keys have become so popular that Disney has had to repeatedly pause sales. The last pause in sales occurred in September, and guests have patiently been waiting for them to resume ever since. Guests who already had a Magic Key remained able to renew them.
Finally, on January 10, guests could once again purchase Magic Keys. Unfortunately, many of them were left waiting in hours-long lines when Disneyland’s computer system crashed. Disney Scoop Guy shared a video of the massive line on Reddit, and said that guests were being told the wait could reach almost four hours.
Credit card machines at Disneyland are currently down and the wait times at Guest Services are being quoted at 3.5+ hours. Magic Keys went back on sale at 9am this morning
Many commenters were shocked and wondered why the guests just didn’t try to purchase their tickets online. However, many of them were most likely unable to buy them online.
Guests who have regular, date-based tickets are able to upgrade their tickets to a Magic Key. But the only way to do that is to visit the ticket booths, which lie between Disneyland Park and Disney California Adventure. And, you guessed it, the ticket booths were the ones who experienced the computer crash.
This is not the first time that Disneyland guests have had to deal with system crashes during popular events. The system also went down while Magic Key Holders were trying to buy tickets to Oogie Boogie Bash back in June. Disney ended up canceling the pre-purchasing event and relaunching about one week later. Thankfully, the second time went off without a hitch.
We do not know how long Magic Keys will be on sale this go-around. If you are interested in purchasing a Disneyland Magic Key, we suggest you do so ASAP. There are currently four Magic Keys available for sale – the Inspire Key, the Believe Key, the Enchant Key, and the Imagine Key.
Have you ever experienced a Disney system outage? How long did you have to wait? Let us know in the comments!