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Guests Forced to Wait Hours For Coveted Tickets As Disney System Crashes

disney computers crash during magic key sales
Credit: The Disney Scoop Guy Reddit

During the height of the COVID-19 pandemic, Disneyland Resort Annual Passholders received a heartbreaking message. Disney announced that it was ending its Annual Pass Program at “The Happiest Place on Earth.” However, the email also noted that Disneyland APs would be able to sign up for a new and revamped program in the future.

Disneyland Chemical Spill

Credit: Disney

Disneyland reopened its gates in April 2021, after being closed for more than a year. Then, four months later, Disney announced its new Magic Key Pass Program. It was essentially the same as the Annual Passholder Program, but included a set amount of theme park reservations each Magic Key Holder could have at one time.

mickey mouse disney adult only magic kingdom balloon disney world

Credit: Disney

Related: Are Disney Annual Passes a SCAM?! This Fan Says YES

Since the Magic Key program launched, thousands of guests have enrolled. Magic Keys have become so popular that Disney has had to repeatedly pause sales. The last pause in sales occurred in September, and guests have patiently been waiting for them to resume ever since. Guests who already had a Magic Key remained able to renew them.

Magic Key

Credit: Disney

Finally, on January 10, guests could once again purchase Magic Keys. Unfortunately, many of them were left waiting in hours-long lines when Disneyland’s computer system crashed. Disney Scoop Guy shared a video of the massive line on Reddit, and said that guests were being told the wait could reach almost four hours.

Credit card machines at Disneyland are currently down and the wait times at Guest Services are being quoted at 3.5+ hours. Magic Keys went back on sale at 9am this morning
byu/TheDisneyScoopGuy inDisneyland

Many commenters were shocked and wondered why the guests just didn’t try to purchase their tickets online. However, many of them were most likely unable to buy them online.

Guests who have regular, date-based tickets are able to upgrade their tickets to a Magic Key. But the only way to do that is to visit the ticket booths, which lie between Disneyland Park and Disney California Adventure. And, you guessed it, the ticket booths were the ones who experienced the computer crash.

mickey at disneyland

Credit: Disney Parks

Related: Don’t Miss Out – Tips to Make Sure You Snag Your Annual Pass Before They Sell Out 

This is not the first time that Disneyland guests have had to deal with system crashes during popular events. The system also went down while Magic Key Holders were trying to buy tickets to Oogie Boogie Bash back in June. Disney ended up canceling the pre-purchasing event and relaunching about one week later. Thankfully, the second time went off without a hitch.

disneyland halloween disney oogie boogie bash tickets stop

Credit: Disney

We do not know how long Magic Keys will be on sale this go-around. If you are interested in purchasing a Disneyland Magic Key, we suggest you do so ASAP. There are currently four Magic Keys available for sale – the Inspire Key, the Believe Key, the Enchant Key, and the Imagine Key.

Have you ever experienced a Disney system outage? How long did you have to wait? Let us know in the comments!

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!

One comment

  1. Love the title of this blog “Guests Forced to Wait Hours For Coveted Tickets As Disney System Crashes” So dramatic

    I don’t think ANYONE was FORCED to wait, everyone had the option to walk away.

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