Universal’s IT Department Fails; Fans Compare to Disney’s IT Struggles

Universal and Disney Tech Problems

Universal, one of Disney’s top competitors, is preparing for the grand opening of its new land, Super Nintendo World, at Universal Studios Hollywood. But when a Pass Member Preview went sour, fans were quick to call out Universal’s IT Department… and compare it to Disney’s IT struggles.

Universal Studios Hollywood announced it was inviting its dedicated Pass Members to be among the first to experience the new Super Nintendo World along with its new ride, Mario Kart: Bowser’s Challenge, before the land’s official grand opening on February 17, 2023.

Mario Kart Universal Studios Hollywood
Credit: Universal

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On January 5, 2023, Pass Members were invited to RSVP online on a first-come, first-served basis for the Passholder previews, which would take place on select dates between January 29 and February 11, 2023. Unfortunately, Universal’s system seemingly got overwhelmed, and fans attempting to snag a pass online at 1:30 pm PT were left flustered with no response from Universal for hours on end.

Reportedly, a “network outage” caused the issue, keeping Pass Members from making reservations for the preview. Universal Studios Hollywood released the following statement:

“We apologize for the inconvenience as we work through a network outage affecting Pass Member reservations for SUPER NINTENDO WORLD™. Please visit or Twitter at @UniStudios on Friday, January 6 at noon PT for updated information. All reservations will begin early next week and previously announced AP preview dates will remain the same. Thank you in advance for your understanding and patience and we look forward to your visit.”

Universal Globe
Credit: Universal

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While we’ve seen Universal and Disney go head to head as theme park giants, Universal and Disney fans are calling out both companies for lack of successful IT Departments when it comes to the technology needed to withstand the volume of Park Guests.

@FrshBakedDisney took to social media to say, “Feels like Universal may be taking their competition with Disney a little too seriously. We only have room for one inept IT department in the theme park world.”

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Disney fans know the struggles all too well! It seems like whenever Disney releases a new promotion, ticket sales, virtual pass, new merchandise, and more, the amount of people attempting to purchase whatever Disney is selling overwhelms the network… leaving Guests in long virtual queues or experiencing crashed webpages.

With the number of people streaming through the Universal and Disney Parks, along with visiting the popular websites, we truly hope both theme park giants work to step up their networks to withhold a high volume of eager customers.

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.