Josh D’Amaro Proves Disney is Listening With Recent Comments

Josh D'Amaro
Credit: Orlando Buisness Journal

We are still in shock about all of the Disney news Tuesday brought us! It was a great day to be a Disney fan because it felt like the Magic was back in many ways. We hope this is just the beginning and good news doesn’t stop there but we are excited for the upward trend.

Josh D’Amaro, chairman of Disney Parks, Experiences and Products had much to say about the recent changes, including expressing support for one Chapek-era policy that seems to be permanent, “We believe in the Genie product, which has been incredibly popular, but we’re going to continue to look at ways to add more value.”

Despite the unlikelihood of Genie+ going away, the rest of what Mr. D’Amaro had to say was overwhelmingly positive. The overall message is that they listened to Disney Fans, which is refreshing. Many fans have felt unvalued and unheard by Disney since Bob Chapek took the reigns as CEO (some even longer than that).

Josh D'Amaro

Credit: Reddit

In a statement Josh D’Amaro said that the changes aren’t “necessarily” about the leadership change and went further saying, “None of these changes are about demand. I have a lot of face-to-face conversations with guests when I’m walking the parks, and I read a lot of their comments online.” He is frequently spotted walking around Walt Disney World and Disneyland Resort conversing with Guests.

Josh D'Amaro

Credit: Disney

He also said something that was rather noteworthy, “If you move a tree, if you change a procedure, if you start asking for reservations — that’s a big deal to our guests,” he added. “They care. They really, really care. And if people care that much, then I have an obligation to listen and, when appropriate, to make some changes and modifications.”

That makes for an excellent “sound byte” sure, but it speaks to something deeper than that. It’s a resounding statement that, unlike the empty platitudes of Bob Chapek,the Guest Experience truly is front and center again in Disney Parks.

About Jill Bivins

Jill Bivins has been visiting Disney Parks since she was 2 years old and loves sharing her Disney adventures with the world. She likes to say Disney is in her blood and writing is in her bones — so any time she has the opportunity to combine these loves she is one happy camper! She has a deep abiding love for Epcot and as a die hard Star Wars fan has a serious love for Hollywood Studios as well. When she isn't exploring or writing about Disney Parks, Jill is homeschooling her 8 year old son, playing with her brand new baby son, or pretending to be a farmer on her family homestead (despite being unable to keep even a cactus alive). Find Jill on Instagram @minnieonmain.