Guest Forgets to Make Park Reservation, Takes It Out On Cast Member

Angry Guest
Credit: John Tovarr TikTok

Disneyland Resort was closed for more than one year because of the COVID-19 pandemic. During that time, Disney officials decided to make a lot of changes to how Guests would be able to visit Disneyland and Disney California Adventure. For one, the traditional Annual Pass system was done away with and a new Magic Key Pass Program was introduced. Second — and possibly the most important — all Guests ages two and up are now required to make a theme park reservation before they head to The Happiest Place on Earth.

Disneyland Cast members

Credit: Disney

Guests who want to visit Disneyland and California Adventure must not only select which day they would like to visit the Resort, but also what Park they would like to spend their day in. Even Guests with a Park Hopper ticket must select which Park they would like to start in. The reservation system — which is also in place at Walt Disney World Resort — has been a controversial one. While many Guests have become used to it, there are still times when some people forget about those essential reservations, which can become problematic on especially busy days.

Disneyland tickets

Credit: Used With Permission of Inside the Magic

On some days, there are still reservations that can be made the day of. However, during busier times of the year — like summer and the holidays — if you head to the Parks and you don’t have a reservation, you may be out of luck. Most people would realize the error was theirs and lay the blame at their own feet. However, one Guest did not lay the blame on himself, instead, he took it out on a Cast Member operating a ticket booth.

TikToker John Tovarr was also in line at the ticketing area and recorded the Guest’s outburst. You can watch the video of the incident below.


#disneyland #disneylandmagickey #disney #disneylandresort #magickeyholder #magickeyrenewal #disneypassholder #passholder

♬ original sound – The johntovarr

As you can see, the Guest informed the Cast Member that everyone in his party had a theme park reservation, except for a young boy. While we cannot hear what the Cast Member says, they seem to indicate that the young boy’s ticket is not valid for that day and the angry man says to upgrade the boy’s current Magic Key. Unfortunately, it does not look like that solution would have worked. The man gets angrier as he yells at the Cast Member, seemingly shocked that the boy can’t get in when everyone else in the party has a reservation.

Credit: Disney Wiki Fandom

Here is what you need to know about Disneyland Resort’s new theme park reservation system — which applies to both Disneyland Park and Disney California Adventure:

All Guests (ages 3 and older) are required to have:

  • Valid admission and park reservation, for the same date and same park, for each day of their visit
  • An approved face covering for each Guest age 2 and older, as applicable. Please check current face covering requirements.

Theme park reservations can be made up to 120 days or more in advance, subject to availability. To accommodate as many types of ticket holders as possible, reservations for select dates may be made available on a rolling basis. Different types of admission may have different reservation date availability. Park reservations are limited and subject to availability, and availability can change until the park reservation is finalized. Check for updated availability.

Disneyland Forever Fireworks

Credit: Disney

Before you take your own magical Disneyland or Walt Disney World Resort vacation, it is important to make sure that you have all of your theme park reservations made. While Cast Members will do their best to help you if you find yourself without one, if the Parks are at capacity, their hands are tied. Guests need to remember that making a reservation is their responsibility.

If you are struggling to make your theme park reservations, or need help planning your Disney vacation, you can chat with a representative through either Resort’s website — just make sure you chat with a representative from the correct Resort. Both the Disneyland Resort and Walt Disney World Resort websites also have phone numbers you can call if you need additional assistance.

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!