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Disney settles with Guest in lawsuit over bedbug infestation and bites at Disney Resort Hotel

Disneyland Resort has recently settled a lawsuit with a Guest who stayed at the resort’s Disneyland Hotel in 2018 and claims she was bitten by bedbugs.

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According to the Los Angeles Times, a suit filed against Disney alleges that Guest Ivy Eldridge was bitten multiple times by bedbugs during her stay at the Disneyland Hotel in 2018 when she visited the Disneyland Resort with her family. The suit further alleges that Eldridge suffered physical and emotional damages because of the bedbugsbites.

The suit was settled, however, before it was tried in front of a jury in court.

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The lawsuit alleges that Disneyland Hotel knew of its bedbug problem and failed to address the issue. The hotel’s failure to act “was so extreme and outrageous as to go beyond all bounds of decency,” according to the lawsuit filed in Los Angeles County Superior Court by Ivy Eldridge‘s attorney, Brian Virag.

Punitive damages were sought in the suit, as well as damages for alleged physical and mental suffering. No dollar amount was specified. Disney has, however, settled with Ivy Eldridge for $100,000.

Disney settled outside of court in the suit brought by Ms. Eldridge and her attorney, but the company did not admit to any wrongdoing or negligence in pest control and maintenance. Disney representatives said that the decision to settle the case was made in an effort to avoid the high costs associated with litigation.

Disney further stated that the Disneyland Resort‘s three hotels employ pest experts in the field of bugs and pest control, including entomologists, so that bedbug problems are avoided.

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“We have robust preventative measures in place so that our Guests are comfortable and safe during their hotel stays,” a Disney spokesperson said.

Bedbugs don’t discriminate,” said Encino attorney Brian Virag in a statement. “They are found in hotels of all quality levels throughout the country and worldwide. Bedbug infestations are perhaps the most serious issue facing the hotel industry because of the harm they can do to a hotel’s reputation and brand.

Virag specializes in cases involving bedbugs.

According to the lawsuit, Ms. Eldridge “endured many sleepless nights and much emotional and mental distress, coupled with other physical conditions associated with severe mental and emotional distress.” Photos provided by Mr. Virag document what appears to be red bite marks on Ms. Eldridge. The photos show the red bite marks on her shoulders, her back, her neck, and her ears.

While a settlement was reached between the parties in March, the payment by Disney was just transacted in the last few days.

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Attorney Brian Virag pointed out that the Disneyland Resort had been sued for a bedbugs problem in 2016. In that suit, the alleged bedbug problem existed at Disney’s Grand Californian Hotel & Spa. Virag said that the Disneyland Resort had a responsibility to eliminate its known bug issues and that responsibility should have been addressed long before Eldridge’s visit to the Disneyland Hotel in 2018.

About Becky Burkett

I'm an enthusiastic writer who finds joy in random things like cold weather, snow, "I Love Lucy," "The Andy Griffith Show," journals full of blank paper, countdowns to Christmas, the month of December, "Toy Story," "Sleeping Beauty," my 4 kids, my 4 shih tsus, Disney Parks history, Imagineering and visiting the parks. I think Walt Disney is the standard against which genius should be measured. I love to write about Disney Parks, Disney history, all things Imagineering and PIXAR. I adore the colors, story and art direction of Disney's "Sleeping Beauty" (Team Make it Blue!), and "Toy Story" is life (minus "Toy Story 4"). I believe Walt Disney was so much more than an entertainment and theme park tycoon; I believe he was a savant with a vision for life and how it could be if happiness and kindness are strived for. I love Biergarten at EPCOT and 1900 Park Fare at Disney's Grand Floridian. You can find me croonin' with the birdies at the Enchanted Tiki Room, chillin' on the PeopleMover or hangin' with Woody and the gang at Toy Story Land. I'm always looking for Imagineers in the parks, and I'd rather meet Joe Rohde and Tony Baxter than anyone in Hollywood! Hey, if you dream it, you really can do it!