Disney Once Again Fails at What They Claim to Do Best

Cinderella Castle at Dusk
Credit: Disney

It’s been a long wait, Disney fans! But finally… FINALLY… Walt Disney World Resort’s TRON Lightcycle / Run is opening this Spring at Magic Kingdom Park. As Disney Annual Passholders hurry to snag a Passholder Preview registration for March, Disney again fails at what they claim to do best.

TRON Lightcylce / Run at Magic Kingdom
Credit: Disney

RELATED: Want to Ride Tron Before It Opens? Now is Your Chance!

TRON Lightcylce / Run is Walt Disney World Resort’s newest incoming attraction. The long-awaited roller coaster experience, themed after the Tron (1982) and Tron: Legacy (2010) film franchise, has taken roughly five years to construct. Despite having a sister Tron Lightcycle Power Run attraction for blueprints at Shanghai Disneyland, the wait will hopefully be well worth it! And it’s clear Disney fans are still eager for a ride.

So, when Annual Passholder preview registration opened, fans rushed to the internet! On Thursday, February 16, 2023, Walt Disney World Annual Passholders received an email to “Prepare to Enter the Grid.” The TRON Lightcycle / Run Passholder Preview email includes:

Hey Passholders, we are pleased to offer a special sneak peek of TRON Lightcycle / Run presented by Enterprise before it opens at Magic Kingdom® Park on April 4 to the general public. Think of it as our special “thank you” for being a Passholder.

Register now to ready, set, launch on the fastest roller coaster in Disney Parks history. Sneak peeks will take place on select dates so be sure to register soon. Space is limited and block-out dates apply.

IMPORTANT DETAILS: Space is limited and applicable Pass block-out dates do apply. A preview registration for a date that is a block-out date will automatically be cancelled. Be sure to check the
Pass Block-out Calendar before registering.

You will not need to make a separate Theme Park reservation to enter Magic Kingdom Park on the day of your preview. See additional important details below.

Within 30 seconds of the email’s arrival, we clicked the “Register Now” button and were sent to this screen:

TRON annual passholder wait

RELATED: Disney’s TRON Is More Size-Friendly Than Initial Reports Claim

As you can see in the screenshot above, the approximate wait time is “more than an hour.” And it seems we are not alone, as several Disney fans are taking to social media to express their disappointment about the lengthy wait.

What’s the one thing Disney prides itself on more than anything else? It’s their paramount Guest Service. Unfortunately, this registration experience is another failure.

TRON Lightcycle Run at Night
Credit: Disney

RELATED: You’re Going to Have to Reach Deep Into Your Pockets to Ride Disney’s Newest Attraction

The hope would be after several big event registrations, Walt Disney World Resort’s IT Department could figure out a way to make the process for registering for such an event a more seamless experience for its number one fans. But, time and time again, whether it’s new ticket sales, room discounts, special Park events, preview dates, or runDisney events… it’s the never-ending spiral of wait time.

Even though we cannot register yet as we sit in the virtual queue, we do know, as reported by @ScottGustin, that the TRON Annual Passholder preview dates include March 4 – 6 and 8 – 12. Additionally, Disney Vacation Members will soon be able to register for the TRON Preview dates of March 4-6, with DVC registration opening at 11 am ET on February 16.

TRON Lightcycle/Run
Credit: Disney

TRON Lightcylcle / Run opens to all Disney Park Guests beginning April 4, 2023, with a Virtual Queue system or individual Lightning Lane purchase. No standby line will be offered. Additionally, locker use will be required for all individuals seeking to ride.

As always, we will continue to keep Disney Dining readers are we cover this developing story.

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.