This has been a rough month for Disney…
The Walt Disney Company has always taken on challenges head-on, and its approach to solving issues is usually efficient and seamless. Unfortunately, the past few weeks have exposed the cracks in Disney’s system.
Last week, Guests visiting Disneyland Park were restricted from entering the Park twice due to power outages and other technical breakdowns. When families spend thousands on a trip to Disney theme Parks, this is the worst nightmare.
Now Guests of Walt Disney World are experiencing a technical breakdown of their own.
Walt Disney World Facing Tech Breakdown
When visiting Walt Disney World Resort, Guests depend on the My Disney Experience app to plan their vacation seamlessly. Due to the large capacity of Guests using the Walt Disney World app, it is normal for Disney to perform maintenance on the app to keep it up and running. Last night, on April 24, 2023, the My Disney Experience app had maintenance done, but unfortunately, it did not recover as expected.
Guests attempting to use the app this morning received multiple errors. These errors stopped Guests from booking Park pass reservations, buying Genie+, or joining a virtual queue. If you are a Disney fan, you know how essential these features are for Guests in the Parks. With the recent opening of the TRON Lightcycle/ Run attraction, Guests are more eager than ever to secure a virtual queue and Lightning Lane within Walt Disney World Resort.
Theme Park reporter Ashley Carter shared her experience with the application this morning. In a Tweet, she showed some banners that popped up when she entered the app.
After undergoing maintenance overnight, the My Disney Experience app had some issues this morning. Digital experiences like booking park pass reservations, buying Genie+ or joining a virtual queue were unavailable, but it appears some features are starting to work again. pic.twitter.com/C2GKjmA6ch
— Ashley Carter (@AshleyLCarter1) April 25, 2023
The Walt Disney Company’s tech team seems to have sorted out most of the significant issues. Hopefully, this will be the case, and Walt Disney World Resort does not face the same outages as Disneyland Resort did last week.