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“A failure on Disney’s part”: Female Guests are horrified to find two unknown men in their hotel room as they step out of the shower

Two female Guests recently had a terrifying experience at one of the most beloved Disney Resort Hotels on Walt Disney World property.

Room with a View: 'Safari View' Suite at Disney's Animal Kingdom Lodge | Disney Parks Blog

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A Guest took to Reddit a couple of days ago to share her scary experience at Disney’s Animal Kingdom Lodge and to stress to fellow Guests the importance of latching their Resort Hotel room doors when staying at Animal Kingdom Lodge or any other Disney Resort Hotel.

A Guest who goes by the name “GeneralInformation82” on Reddit shared a scary experience she and her friend had last week during their stay at Disney’s Animal Kingdom Lodge. She says that she and her husband were on a Disney vacation with her friend and her friend’s husband. The couples had separate bedrooms in a suite at the lodge.

On the last morning of their visit, both ladies had taken showers in their respective bathrooms while their husbands were out playing golf. And as the Guest stepped out of the shower, she thought she heard people talking in the foyer and dining room area of the suite.

Disney's Animal Kingdom Villas – Jambo House | Disney Vacation Club

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“I came out in a robe to find two unknown men in our suite,” she posted. “They were not in uniform or carrying equipment.”

She says that it was at that time that her friend came out of her bedroom wrapped in a towel, as she had also just stepped out of the shower.

“The two men in broken English told us they were given keys to the room and they were sorry,” she posted.

ALSO READ: Reimagined Guest-favorite live show returns to Disney’s Animal Kingdom this summer!

The Guest said the men left the suite almost immediately, but she and her friend were terrified, so they got dressed quickly and raced to the front desk of the hotel to see why the two men were in their hotel room.

“Come to find out they were two workers coming to work on the internet,” she explained. “Again, they were not in uniform and we were not given a prior ok to come in. Although the front desk was super nice, something like this should never happen.”

Animal Kingdom Lodge Presidential Suite Living Room

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She said she shared her experience to remind other Guests at Disney World to be sure they latch the doors to their hotel rooms anytime they close the door.

After several responses to her post, the female Guest who shared the story of the unknown intruders in their suite clarified her post with an edit, saying

“We are not concerned with compensation. All I wanted to do was give a heads up and reminder to latch your doors. If the two men in question would have announced themselves, been in uniform, had ID or equipment, been able to tell us why they were there (I even asked in the language they spoke), or if we had even called to say there was an issue with the internet, this all would be a nonissue.

None of that happened. It was a failure on Disney’s part to make keys to an occupied room to a third party without [notifying the Guests staying in the room].”

The Walt Disney World website invites Guests to “step into the heart of Africa at this magnificent” Animal Kingdom Deluxe Resort hotel:

Inspired by the traditional African kraal, the horseshoe-curved design provides spectacular views of 4 lush savannas that over 200 hoofed animals and birds call home. Delight in dazzling pool areas, exciting animal programs and one of the largest collections of African art in the United States as you experience your own African safari adventure with a touch of Disney magic.

Disney's Animal Kingdom Lodge — Hotel Review | Condé Nast Traveler

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About Becky Burkett

I'm an enthusiastic writer who finds joy in random things like cold weather, snow, "I Love Lucy," "The Andy Griffith Show," journals full of blank paper, countdowns to Christmas, the month of December, "Toy Story," "Sleeping Beauty," my 4 kids, my 4 shih tsus, Disney Parks history, Imagineering and visiting the parks. I think Walt Disney is the standard against which genius should be measured. I love to write about Disney Parks, Disney history, all things Imagineering and PIXAR. I adore the colors, story and art direction of Disney's "Sleeping Beauty" (Team Make it Blue!), and "Toy Story" is life (minus "Toy Story 4"). I believe Walt Disney was so much more than an entertainment and theme park tycoon; I believe he was a savant with a vision for life and how it could be if happiness and kindness are strived for. I love Biergarten at EPCOT and 1900 Park Fare at Disney's Grand Floridian. You can find me croonin' with the birdies at the Enchanted Tiki Room, chillin' on the PeopleMover or hangin' with Woody and the gang at Toy Story Land. I'm always looking for Imagineers in the parks, and I'd rather meet Joe Rohde and Tony Baxter than anyone in Hollywood! Hey, if you dream it, you really can do it!