Universal Orlando’s highly anticipated Epic Universe theme park faced significant operational challenges on May 15, 2025, leading to numerous guests seeking refunds due to widespread ride closures. This comes as a shock to many who assumed that refunds would not be offered during the preview period.
Trouble at Epic Universe
A viral TikTok video captured the scene at the park’s Guest Services, where dozens of frustrated visitors waited in line to request compensation for their disrupted park experience. The closures affected several major attractions, including “Stardust Racers” and “Curse of the Werewolf,” both of which have been experiencing prolonged downtime.
In response to the disruptions, Universal Orlando has been issuing refunds and offering return tickets to affected guests. Reports from social media platforms indicate that park staff have been accommodating refund requests, acknowledging the inconvenience caused by the unexpected ride closures.
A Rough Preview Period
The timing of these operational issues is particularly concerning, as Epic Universe is in its final preview phase before the official grand opening scheduled for May 22, 2025. The park, which features themed lands such as Super Nintendo World and The Wizarding World of Harry Potter: Ministry of Magic, has been under scrutiny as guests question its readiness for full-scale operations.
Universal Orlando has not released an official statement regarding the recent ride closures. As the grand opening approaches, the park faces mounting pressure to resolve these technical issues and restore guest confidence. As of now, it seems that many of the guests who complained were able to get refunds, but it is uncertain whether that will continue as previews progress this week.
For those planning to visit Epic Universe in the coming days, it is advisable to stay informed about ride availability and be prepared for potential changes to the park’s operational schedule. What do you think of these Epic Universe refunds? Let us know in the comments below…
