When Disneyland reopened in April 2021 after being closed for more than 400 days, it was announced that a new system was being put into place for those who wanted to visit the Happiest Place On Earth. Just like Walt Disney World, Guests visiting Disneyland would need to purchase theme park tickets and then make a reservation to go to the Park they wanted to visit — either Disneyland or Disney California Adventure.
Reservations to both Parks are still in place, for both regular ticket holders and Magic Key Holders — Disneyland’s new name for Annual Passholders. While most people understood that Disney put the system in place to help manage crowds, many were upset when they went to make reservations with their new annual passes and found weeks blacked out because all of the reservations had already been taken.
Magic Key Holders have been struggling with reservations — or lack thereof — almost since the day Magic Keys went on sale. They have not been quiet about voicing their frustrations, and it looks like Disney is looking for more details regarding how Magic Key Holders feel about the reservation system.
Instagrammer Gothic Rosie shared some of the questions that Disney wants Magic Key Holders to answer:
NEW SURVEY MAKING THE ROUNDS
Magic Key Survey
Looks like Disneyland is asking questions again about how Magic Key Holders use their pass. One question in this image is about the reservation system.
I never actually get these a hidden Mickey sent me these screenshots since the Almighty Passgiver and receiver of Disney emails is in his cave at the moment? I can’t ask hm.
Have you received the survey yet?
Some of the questions Disney asked Magic Key Holders were whether or not they found the reservation system stressful and what kind of trips they liked to take — planned or spontaneous. Many Key Holders have stated that they have issues making last-minute or day-of reservations.
The number of reservations a Magic Key Holder can hold at one time is based on which Magic Key they have. Guests who have either the Dream or Believe Magic Key are able to hold up to 6 reservations at one time. Guests with the Enchant Key can hold up to 4 reservations at one time and Southern California residents who have the Imagine Key can have up to 2 reservations at one time.
Disney often sends out surveys to see how Guests feel about certain aspects of their theme park visits, so just because a survey was sent out does not mean changes are coming. With the increase in COVID cases, it is unlikely that Disney will stop limiting the number of Guests who are visiting the Parks. Neither Disneyland or California Adventure are operating at 100% capacity at this time.