At Walt Disney World, the magic isn’t just confined to the enchanting rides and beautiful attractions. One of the most extraordinary aspects of a visit to this iconic theme park is the exceptional guest service provided by the dedicated and empathetic Cast Members.
Cast Members are at the core of essential operations at Disney Parks. Whether it’s sanitation workers or guest relations, Cast Members continuously set themselves above other company representatives in their daily, often magical, interactions with park guests at Walt Disney World.
The ingredient that helps Disney Cast Members stand out above the crowd is their capacity for caring. Many Disney employees come from Disney’s College Program, and although I’m personally unsure if there’s a correlation there, it seems that something about the folks working for The Walt Disney Company makes them the perfect companions when dealing with upset guests.
Maybe it’s a dedication to Walt Disney’s original vision for his theme parks, or maybe it’s just a deep-seated love for Walt Disney World Resort. Either way, Cast Members can be counted on to handle just about everything from crying and upset guests to issues with Lightning Lane reservations and so on. Often. They’ll do it with a big smile on their face!
As Cast Members, despite their more than helpful exterior, are often on the receiving end of poor behavior from Disney Park guests, sometimes it’s a great idea to pass out a compliment here or there. You can do this via your My Disney Experience app, but as for us, a recent story posted by a Cast Member on Reddit under the username @Beginning_Mood_9803 really resonated with how deeply Cast Members care about their guests.
In this heartwarming story, the user shared a remarkable experience of herself, the Cast Member, going above and beyond to comfort a weeping guest, exemplifying the true spirit of Disney hospitality.
Title, “Skyliner Guest, I Hope You See This However Unlikely It Is,” the user went on to explain a situation in which a guest via one of Disney World’s gondola stations was having a difficult time.
“I am a CM who was working the EPCOT station today and happened to be at the load platform location in my rotation of positions mid or late afternoon. You, female, happened to come to board when I was getting guests on. You were with, I assume, your boyfriend or husband. I remember you had a stroller and I think one child. That doesn’t stand out at Disney of course. What did stand out, unfortunately, was that I could clearly see you either had been, were, or about to cry. My heart really went out to you. It’s a sick world and I didn’t want to assume anything but I’ve been in tourism (especially hotels before) to know when it might possibly be a boyfriend or spouse that upset or even physically hurt you. I asked if you were ok and hope you didn’t mind that it was natural for me to briefly put my hand on your shoulder. I purposely loaded your gondola with another couple and hope you had some consolation. You stated it was another guest that made you upset. I was just as horrified. I hope whatever it was that was said or done by that guest faded away and you enjoyed the rest of your day and the rest of your vacation if you’re still there.”
The Reddit community came out in full force to support the sympathetic showing from the Cast Member who worried about an upset guest. Many flocked to the comment sections to share their own stories of Cast Members either dealing with terrible guest behavior or going above and beyond.
Although the guest mentioned to the Cast Member that she was upset by another guest, Disney World did an amazing at recognizing the potential for something more serious to have taken place, choosing not to ignore signs of a potential domestic issue. Although the guests clearly explained that was not the case, kudos to the Cast Member for recognizing potential red flags and taking steps to keep this EPCOT guest safe by ensuring she was not riding alone.
Although this situation seemed to be nothing more than a squabble between guests, assuming that the Cast Member was correct in her initial assumptions, she could have potentially defused an intense situation and maybe even saved someone’s life.
On any given day at Walt Disney World, thousands of guests from all walks of life gather to immerse themselves in a world of enchantment and joy. However, moments of sadness or distress can occasionally arise amidst the excitement. In one such instance, a guest found solace in the compassionate smile of a Disney Cast Member, proving that the magic at Disney World extends far beyond the attractions.
Recognizing the potential impact of a simple gesture, Cast Members extend a sympathetic ear to guests often, adding to the already magical world of Disney. This is often why many consider cast members to be the ones who actually make the magic happen.
In this incident, with genuine care and heartfelt empathy, the Cast Member offered words of comfort and reassurance. Surely, their soothing voice and words of encouragement served as a beacon of hope, reminding the guest that they were not alone in their struggles.
The impact of this act of compassion cannot be overstated. Although it may seem minimal, taking a vested interest in a guest’s experience and safety should make us all feel much safer when visiting Walt Disney World.
This touching account serves as a testament to the remarkable Cast Members who go above and beyond to ensure that every guest’s visit to Walt Disney World is filled with joy, compassion, and support. The story is a reminder of the power of human connection and the magic that exists beyond the rides and attractions. At Disney World, every story is unique, but the common thread that binds them all is the indelible mark left by the extraordinary Cast Members who make dreams come true, one heartfelt interaction at a time.
Disclaimer: None of the Cast Members featured in the images associated with this article are actually of the quoted Cast Member.