Disney Says That Genie Will Prioritize What Guests Want, But It Doesn’t Look Like That

Disney Genie Disneyland
Credit: Disney

When Disney announced Disney Genie back in August, they promised that it would be the ultimate planning tool for Guests. Disney Genie would help Guests plan the perfect day by prioritizing rides that Guests wanted to ride and then telling them which order they should ride them in based on wait times and popularity. On top of that, Disney Genie would make other ride suggestions based on the initial preferences. In addition to attraction suggestions, Disney Genie would also make dining suggestions, also based on Guest preferences.

Disney Genie Disneyland

Credit: Disney

Disney Genie launched at Walt Disney World Resort in mid-October to moderate success (and a few hiccups) and then launched at Disneyland Resort in early December. Unfortunately, Disneyland’s launch did not go as smoothly due to a massive cloud server outage, which caused Guests to have issues with Disney Genie and Genie+ all day long. Luckily, things are seemingly back to normal and Disney Genie and Genie+ are up and operational and hopefully maximizing the day for thousands of Guests.

Disney Genie

Credit: Disney

Sadly, for one Guest, Disney Genie wasted a lot of his time and did the exact opposite of maximizing his time at The Happiest Place on Earth.

Twitter user Darren (@tai_nugget) recently let Disney Genie plan his day after he put in his priorities, and let’s just say that he was less than impressed. Darren put in his top five rides — you can put up to eight ride preferences into Disney Genie — and let the app take it from there. These are the rides that Darren told Disney Genie he wanted to prioritize for his day:

  • Mr. Toad’s Wild Ride
  • Big Thunder Mountain Railroad
  • Jungle Cruise
  • Pirates of the Caribbean
  • Rise of the Resistance (he would not use Lightning Lane, just wait in the queue

Credit: Disney

Darren noted that he also wanted to prioritize the Disneyland Railroad, but it was not on Disney Genie’s attractions list. He also noted that he was going to be Park Hopping, but Disney Genie would only let him prioritize rides in one Park at a time.

I would have given it 6 priorities, but Genie apparently doesn’t think the Disneyland Railroad is worthy of prioritizing. It is not on the list.

Despite Darren’s ride preferences, Disney Genie told him that he should start his day at Pinocchio’s Daring Journey — a ride that did not open with the Park. After some time, Genie seemed to note that the ride was not open, so it suggested Casey Junior’s Circus Train, another ride that was not open. Once Genie realized that Casey Junior’s Circus Train was also closed, it recommended he do the Sleeping Beauty Castle Walkthrough, an attraction that was not on his priority list.

Credit: Disney

In addition to not telling Darren to go on rides he wanted to, Disney Genie had him walk past Mr. Toad’s — which Darren claimed was a walk-on and head to the Storybook Land Canal Boats. He noted that he had added the ride to his preferences, but was unsure as to why Genie wouldn’t tell him to go on a ride that he had stated was a priority when there was no line. Throughout the day, Genie also continued to recommend Pinocchio and Casey Junior.

Credit: Disney

Disney Genie is an incredibly new tool, and it is clear that Disney still has some kinks to work out. Hopefully, once they do, the app will prioritize rides and attractions Guests actually want to be on before rides they do not care about.

Have you used Disney Genie to plan your Disney Parks day? How was your experience?

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!