Credit: Disney

“System unavailable”; Disneyland Magic Key frustrates those waiting to purchase

When Disneyland opened the virtual queue yesterday so fans could purchase one of four levels of the newly-unveiled Magic Key, the excitement in the air over the new program was palpable.

And who can blame them? After all, Disneyland Resort was closed for 412 days–more than 12 months–and the new program gives Guests accessibility to the Disneyland parks at a level that makes the most sense for them on an individual basis.

sleeping beauty castle

Credit: Disney

But the excitement soon turned to frustration for many as they found themselves in a virtual queue, receiving notifications about wait times exceeding one hour or more.

magic key disneyland

By about 11:45 a.m., users awaiting the chance to make their purchases saw perhaps the most frustrating notification of all: “our system is temporarily unavailable.”

Many Disneyland fans took to social media to share their frustrations with the difficulties in accessing the virtual queue to purchase their new Magic Key passes.

@AseaTremp shared her frustration with yet another queue as she waited to buy her Magic Key passes, even using the hashtag “#disneyfail.”

Another Disneyland fan, @gabsxo_, used Donald Duck to share her frustration.


By 2:oo p.m. PST, some users had been online waiting for their turn to purchase a Magic Key, and they were still receiving messages that their wait times would still exceed one hour.

Once Guests were able to access the site and choose their Magic Key, many were disappointed, frustrated and even angry when they received messages about issues with payment methods. Some California residents were not given the payment plan option (which is exclusively for residents of the Golden State). And other fans were denied the option to park hop on days when both Disneyland Resort parks had wide-open availability.

And one especially determined and dedicated fan got a very defeating message after waiting more than 7 hours to get her Magic Key. Yes, 7 hours.

Hopefully many of these problems were just first-day jitters on the part of Disneyland’s new park pass program. Time will tell. DisneyDining will continue to follow the new program and update you as well.


About Becky Burkett

I'm an enthusiastic writer who finds joy in random things like cold weather, snow, "I Love Lucy," "The Andy Griffith Show," journals full of blank paper, countdowns to Christmas, the month of December, "Toy Story," "Sleeping Beauty," my 4 kids, my 4 shih tsus, Disney Parks history, Imagineering and visiting the parks. I think Walt Disney is the standard against which genius should be measured. I love to write about Disney Parks, Disney history, all things Imagineering and PIXAR. I adore the colors, story and art direction of Disney's "Sleeping Beauty" (Team Make it Blue!), and "Toy Story" is life (minus "Toy Story 4"). I believe Walt Disney was so much more than an entertainment and theme park tycoon; I believe he was a savant with a vision for life and how it could be if happiness and kindness are strived for. I love Biergarten at EPCOT and 1900 Park Fare at Disney's Grand Floridian. You can find me croonin' with the birdies at the Enchanted Tiki Room, chillin' on the PeopleMover or hangin' with Woody and the gang at Toy Story Land. I'm always looking for Imagineers in the parks, and I'd rather meet Joe Rohde and Tony Baxter than anyone in Hollywood! Hey, if you dream it, you really can do it!