Major Outage Causing Issues With Disney Mobile Apps and Disney+

One of the biggest cloud service providers — and biggest companies in general — is Amazon, and many huge companies use Amazon’s impressive cloud service to help them conduct business. One of the corporations that utilize Amazon’s cloud service is The Walt Disney Company. Unfortunately, Amazon’s cloud service is currently experiencing a major outage and that is having a big effect on multiple Disney services.

The Walt Disney Company

Credit: Disney

Guests visiting Walt Disney World Resort are experiencing a lot of issues with Disney’s newest services, Disney Genie and Disney Genie+. Disney encourages an almost entirely mobile experience while in the Parks, but the Amazon outage is making it nearly impossible for some Guests to mobile order food, and even get into the Parks as the My Disney Experience cannot access their theme park tickets or reservations. Guests are also experiencing trouble when trying to access their hotel and dining reservations.

My Disney Experience Outage

Credit: Screenshot My Disney Experience

Guests visiting Disneyland Resort do not yet have access to Disney Genie and Genie+ — the service will launch on December 8 at the Resort — but the Disneyland Mobile app is still experiencing issues. Some Guests may have trouble placing mobile orders and wait times may not be completely accurate and up-to-date.

The Amazon outage may also affect some users who try to stream Disney+ and it is possible that they may not be able to access Disney’s massive library that not only has a ton of Disney movies and shows, but also contains a lot of content from Lucasfilm, National Geographic, Marvel, and Pixar.

Credit: Disney

Amazon has acknowledged the outage and made the following statement on its official status page:

We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication.

Disneyland Mobile App

Credit: Disney

Amazon has not said exactly how many users may be affected and there is no timeframe for when the outage will be fixed.

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!