Disney World has new procedures for handling ride breakdowns, and Guests aren’t going to be happy

Ah, Disney World. The Most Magical Place on Earth! Around every corner, you’ll find more surprises, magic, and pixie dust than you what to do with.

But even the most magical of trips to the parks can have their hiccups, especially when it comes to the technical side of the aforementioned magic.

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Attractions at Disney World hinge on some of the most advanced, state-of-the-art ride technology, but as anyone will tell you, even the best technology can have its snafus. The same is true at Disney World, regardless of the pixie dust that abounds.

Credit: Heather Wood/Becky Burkett

Have you ever been on a ride when it has malfunctioned and stopped? (Hint: if you’ve ever experienced the Haunted Mansion attraction, there’s about an 80% chance you’ve been on a ride when it glitches.) If so, you know that most of the time, the glitches are more of a “pause” on the attraction, rather than a full meltdown, leading to the need for technical engineers to visit and assess the scenario.

Credit: Disney

But when a ride does stop for an extended time, Disney usually gives Guests the option of staying in the queue for the ride so they can enjoy it once it’s up and running or exiting the queue and returning later to experience the attraction again. If Guests choose to exit, they are guided to a Cast Member who grants them a “recovery pass,” which functions like a FastPass, once the ride is fully functional again. The pass usually says “Anytime Experience” on the My Disney Experience app.

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But thanks to Disney’s new Lightning Lane, FastPass is no more, and, it would seem, that the Anytime Experience passes are a thing of the past as well.

Now, according to reports, when a ride malfunctions and Guests have to disembark from the ride, they will still have the option to stay in the queue and wait or exit. But Guests who choose to exit will have an altogether different experience in the parks.

That’s because Disney World is reportedly not offering a recovery pass for Guests who choose to exit and come back. The only recovery passes granted now will be to those Guests who were forced to evacuate the attraction or queue completely. So if there’s not a directive to evacuate completely from a Cast Member, but a Guest chooses to exit and return, he or she will have to wait in the queue as though there had never been an issue.

Some Guests feel like this protocol is another example of inconsistency in procedures on the part of Disney, while others feel it is an example of what they see as Disney’s greed and its apathy toward the very people who are paying to be in the parks in the first place.

All in all, it doesn’t sound like Guests are too surprised by this move. What do you think about this procedure? Is it business as usual, or is Disney’s supposed greed behind this too?

About Becky Burkett

I'm an enthusiastic writer who finds joy in random things like cold weather, snow, "I Love Lucy," "The Andy Griffith Show," journals full of blank paper, countdowns to Christmas, the month of December, "Toy Story," "Sleeping Beauty," my 4 kids, my 4 shih tsus, Disney Parks history, Imagineering and visiting the parks. I think Walt Disney is the standard against which genius should be measured. I love to write about Disney Parks, Disney history, all things Imagineering and PIXAR. I adore the colors, story and art direction of Disney's "Sleeping Beauty" (Team Make it Blue!), and "Toy Story" is life (minus "Toy Story 4"). I believe Walt Disney was so much more than an entertainment and theme park tycoon; I believe he was a savant with a vision for life and how it could be if happiness and kindness are strived for. I love Biergarten at EPCOT and 1900 Park Fare at Disney's Grand Floridian. You can find me croonin' with the birdies at the Enchanted Tiki Room, chillin' on the PeopleMover or hangin' with Woody and the gang at Toy Story Land. I'm always looking for Imagineers in the parks, and I'd rather meet Joe Rohde and Tony Baxter than anyone in Hollywood! Hey, if you dream it, you really can do it!