Disney Vacation Club Members Complain About Being Kicked Out of Hotel During Hurricane

Disney BoardWalk villas
Credit: DVC Rental

If you have been watching the news, then you know that Hurricane Ian is currently pounding the state of Florida as a Category 4 hurricane, complete with massive storm surges, flash flooding, and sustained winds of more than 100 miles an hour. Hurricane Ian is traveling over the Sunshine State, and all theme parks in Central Florida — including Universal Orlando, SeaWorld, and Disney World — have been shut down for the next couple of days. The Orlando International airport is also closed down until the morning of September 30 and will be open for emergencies only.

rain in Magic Kingdom

Credit: inside the Magic

Before Disney decided to close the Walt Disney World theme parks, it was announced that several hotel locations would be closing ahead of the storm — including the Treehouse Villas at Saratoga Springs, Fort Wilderness Campground, Copper Creek Cabins at Disney’s Wilderness Lodge, and the Bungalows at Disney’s Polynesian Village Resort. Disney shared that they were contacting Guests with reservations at those locations to inform them that the reservations were canceled. However, all other Disney hotels would remain open.

Polynesian Village Bungalow

Credit: Disney

Unfortunately, some Guests visiting Walt Disney World Resort are finding themselves without a hotel room, and they are blaming Disney. A Disney Vacation Club member took to Reddit to say that their reservation ended on the Wednesday the hurricane hit and Disney told them they could not extend their stay, as there were no rooms available.

Disney is not accommodating DVC points renters during hurricane. Our checkout day was today, but airport/resort/parks closed… so we’re stuck.. Boardwalk staff tell us there is not a room to be had in all of Disney and we have to make arrangements elsewhere. All of this “they’ll take care of the guests and make sure they’re safe” appears to be false.. more like Mickey thanks you for your ticket money, genie plus lightning lane food and more purchases… here’s your bill … good luck finding a lyft.

DVC points renters getting booted in hurricane. from WaltDisneyWorld

While it looks like the Redditor may have thought they would receive support from the Reddit community, they were sorely mistaken. Many pointed out that Disney can’t offer rooms that they don’t have available — regardless of if you are a Disney Vacation Club member or not.

You WERE NOT BOOTED. Your reservation ended. ENDED. They have ZERO obligation to accommodate you AFTER your reservation is done. Would be nice if they could? YES, but they are SOLD OUT. What do you expect them to do if they have NO ROOMS available ???

I am not a fan of Disney lately, but the entitlement of some people…


Credit: Disney

Others commented that the Redditor should have considered rescheduling their trip or leaving early, since they knew that Hurricane Ian was on its way.

It’s not Disneys job to plan for your particular itinerary. If there are no rooms, they can’t do anything. The hurricanes arrival around your departure should have prompted you to create emergency contingency plans. Find a place to extend your trip, if not at Disney then at another Orlando area hotel, or leave earlier if that was possible. I’m sorry you’re in a bad situation but I can’t put this one on Disney. They can’t make a room appear out of nothing.

Is it really just “point renters” getting the boot? Probably not. It’s probably everyone without a room reservation.

Photo Credit: Disney

At this time, Disney is encouraging all Guests visiting Walt Disney World Resort to stay safe and stay in their hotel and hotel rooms. Hurricane meal kits are being sold, so Guests do not have to worry about where they will get food.

Walt Disney World theme parks are currently rescheduled to open on Friday, September 30. Disney Dining will keep readers updated as Hurricane Ian moves towards Orlando and if Disney changes its reopening schedule.

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!