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Disney has been facing scrutiny and criticism from veterans and guests after recent changes to its Disability Access Service (DAS) criteria. Reports have surfaced alleging that the updated DAS guidelines, intended to streamline the process for guests with disabilities, are instead leaving behind a significant group: veterans with disabilities, including those who experience post-traumatic stress disorder (PTSD). Some veterans report being denied access to DAS, which is designed to provide accommodations for guests who have difficulty waiting in conventional lines.
Now, a controversial merchandise drop has added fuel to these complaints. Many guests have taken to the internet to call out Disney’s hypocrisy during this situation.
Related: Once Again, Disney Says Disabled Child Isn’t Disabled Enough
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Disney Under Fire for Veteran Merchandise
The DAS Pass, initially created to ensure a more inclusive experience for those with cognitive and physical disabilities, has long served as a supportive resource for veterans and others needing additional assistance. The recent modifications, however, appear to introduce stricter requirements that have left veterans with PTSD feeling excluded from the accommodations they rely on.
Many veterans and supporters find this change particularly disheartening, as it seemingly contradicts Disney’s message of inclusivity and respect. The backlash includes voices from guests who are offended by what they feel is an oversight, especially given the sacrifices made by veterans in service to the country.
Adding fuel to the controversy, Disney has released a line of Veterans Day-themed merchandise, which has raised eyebrows among parkgoers and critics alike. While intended to honor veterans, some guests are now calling this line of merchandise a “cash grab,” accusing Disney of commercializing Veterans Day without making meaningful changes to support veterans in the parks.
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Will Disney Respond?
Disney has not yet released a public statement addressing the criticisms around DAS or its Veterans Day merchandise. In the meantime, the community response has been divided, with some calling for Disney to review its DAS policies to include veterans with PTSD and other invisible disabilities, while others demand a more transparent explanation of how Disney plans to support the veteran community moving forward.
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As the story develops, it remains to be seen how Disney will respond to the concerns raised by veterans and their supporters. For now, the spotlight is firmly on the entertainment giant as fans and veterans alike await meaningful action.
