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Disney Refuses Ticket Refunds Despite Ongoing “Life- Threatening” State of Emergency

disneyland castle storm
Credit: Disney

Is Disney in the wrong here?

Just earlier this week, a powerful storm engulfed Southern California, prompting Governor Newsom to declare a State of Emergency. Described as “a serious storm with dangerous and potentially life-threatening impacts,” the state was warned to stay alert and vigilant while the storm proceeds. With safety as their top priority, Disneyland Resort, located in Southern California, took swift action to safeguard Disney Park guests from the storm’s impact, going so far as to close the parks early on one day.

disneyland sleeping beauty castle, sweethearts nite

Credit: Disney

California Storms Rip Through State

Last night, many Disneyland Resort fans were waiting to see if Disney would cancel the Disneyland After Dark Sweethearts Nite event that was set to take place. Although Disney made the decision not to cancel the event, the inclement weather did have its repercussions. Regrettably, several of the much-anticipated highlights of the evening, including the beloved Cavalcade, character meet and greets, and Royal Ball dance parties, had to be canceled due to safety concerns posed by the weather conditions.

As one might expect, this turn of events left many attendees disheartened. In a surprising twist, however, Disney did not offer any form of reimbursement for the event, leading to a wave of disappointment and frustration among the loyal fan base.

Disney’s Sweethearts Nite is an enchanting event that celebrates romance and love in the magical world of Disney. It is a special after-hours event held at Disneyland Park, where couples can immerse themselves in a truly unforgettable evening filled with love, excitement, and enchantment. During Sweethearts Nite, Disneyland Park transforms into a romantic wonderland, adorned with dazzling lights and romantic decorations. Main Street, U.S.A. comes alive with a romantic atmosphere, as twinkling lights illuminate the charming storefronts and create an ambiance of love and warmth.

cinderella and prince charming, disneyland sweethearts nite

Credit: Disney

Fans Express Sadness over Disney’s Decision

One of the highlights of Sweethearts Nite is the exclusive entertainment offerings that are tailored to celebrate love and romance. Couples can enjoy romantic shows and performances throughout the night, creating cherished memories together. From delightful musical performances to captivating dance shows, there is something for every couple to enjoy.

In addition to the mesmerizing entertainment and dining experiences, Sweethearts Nite also features exclusive character meet-and-greets. Imagine posing for a photo with iconic Disney couples such as Cinderella and Prince Charming, Ariel and Prince Eric, or even Minnie and Mickey Mouse, all dressed up in their finest attire to capture the magic of the evening. These photo opportunities are a wonderful way for couples to create lasting memories and capture the essence of their love story.

Related: Disney World Gives Full Refunds After Viral Incidents

Disneyland After Dark Sweethearts Nite

Credit: Disney

Disney’s Policy on Weather Refunds

Unfortunately, none of these offerings were able to happen at last night’s event due to severe weather. Nonetheless, Disney refused refunds, as explained on their website:

“No refunds given for any changes or cancellations due to inclement weather or otherwise.”

With Disneyland Sweethearts tickets starting at $139 per guest, it’s understandable why fans would be less than enthused by this announcement. One guest expresses their grievances, saying,

“Sweethearts’ Night 2/6

Anybody else going tonight? I’m expecting there to be nothing to do. No characters or royal ball. I’m so disappointed, my toddler has been excited for months to finally meet some Princes and my heart breaks for her if they pull all character interaction tonight. Just a waste of $250. I wish they would allow us to use tonight’s tickets on any other night since this storm is an anomaly. But hey, they got their money so what’s it to them if we get a horrible experience? Rant over 😭”

Sweethearts’ Night 2/6
byu/Shine_A_Light_17 inDisneyland

This situation is truly a disappointing one for the affected guests. Hopefully, this storm passes, and guests can once again enjoy a safe and entertaining theme park experience for future Disneyland After Dark events like Disney Channel Nite, Star Wars Nite, and Princess Nite.

About Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.

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