As Halloween Horror Nights (HHN) 2025 approaches, Universal Orlando Resort is finding itself under fire over the value of its Premium Scream offering. While many were excited for the event, which is expected to be a landmark year for the beloved Halloween celebration, some guests are raising concerns about the overall experience, particularly when it comes to the higher-priced access.
Premium Scream Not Living Up to Expectations
One attendee took to social media to express frustration with the Premium Scream package, describing the experience as “oversold.” Despite paying a premium price for the fast-track access, the guest noted long lines for both food and haunted houses. “House lines are too long considering it would be cheaper to come on another night with Express and you could do pretty much the same amount,” the post read, highlighting a disconnect between the price and the convenience offered.
For many, the expectation was that the Premium Scream would guarantee quicker access to the park’s top attractions, but the reality of extended wait times has led to disappointment among some guests. Additionally, the long food lines added to the frustration, with one guest describing the food queues as “crazy,” further hindering the enjoyment of the night. Universal Orlando has marketed Premium Scream as a top-tier experience for HHN attendees, but this feedback suggests that, during peak times, the premium access may not be delivering on its promises.
At the price, Premium Scream is oversold. Crazy food lines, house lines are too long considering it would be cheaper to come on another night with Express and you could do pretty much the same amount. A really poor experience on what will be undoubtedly a landmark year for HHN. pic.twitter.com/iX4C200ace
— Universal Parks News Today (@UniNewsToday) August 29, 2025
The Price Factor
The primary concern for many is the cost of the Premium Scream upgrade, which has many questioning whether it provides the value it promises. While guests expect an expedited experience for the higher price, some argue that the lines and wait times do not justify the premium paid. Comparing the offering to purchasing an Express pass on a regular night, the cost-benefit analysis leaves some guests wondering if they’re getting their money’s worth.
Despite the criticisms surrounding Premium Scream, Halloween Horror Nights 2025 is still expected to be a major milestone for Universal Orlando, with new haunted houses, scare zones, and exclusive entertainment offerings. However, these issues raise questions about how Universal is managing guest expectations for its premium experiences. The immersive environments and scares that Universal is known for may not always align with the premium access promised for those willing to pay extra for a smoother experience.
As the event progresses, Universal Orlando may need to reevaluate how they manage and market their premium offerings to ensure that they are providing value for money. For those planning to attend, understanding crowd patterns and considering the cost of upgrades will be key to maximizing the experience. As more details emerge leading up to the event, it will be interesting to see if Universal responds to these concerns and reaffirms the benefits of the Premium Scream package moving forward.
