Disturbing Encounter: Disney World Guest ‘Horrified’ by Cast Member’s Unwanted Room Entry
One of the best aspects of a Disney vacation is the sense of security guests feel while on property. Disney security and dedicated cast members work tirelessly to ensure everyone has an enjoyable experience and remains safe. We’ve seen firsthand how quickly they respond when issues, like a fight, arise.
Despite the fact that Walt Disney World is known for creating magical experiences that make guests feel safe and welcomed, but sometimes, unexpected situations can create discomfort. One recent incident has left a guest shocked and questioning the boundaries of Disney’s “safety checks.
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A Reddit post shared by user WolfieGurl7 has gone viral, revealing a disturbing encounter that she had while staying in a Disney Vacation Club (DVC) room.
A Routine Stay Turns into a Nightmare
For most Disney vacationers, there’s nothing like the excitement of staying on property and knowing that the resort is safe and secure. Guests often place their trust in Disney’s cast members, who are trained to handle any situation with care and professionalism.
According to WolfieGurl7’s post, the guest was enjoying a relaxing solo stay in her DVC resort room, having placed the “Do Not Disturb” sign on her door to ensure privacy. But what was meant to be a peaceful getaway quickly took a terrifying turn.
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After stepping out of the shower, she was shocked to find a cast member standing in her room.
So I was staying in a 1-bdrm DVC resort. Was alone in the room, it was mid-afternoon. Went in for a nice hot shower, walked out of my bathroom undressed to find a strange man standing in my bedroom. He saw everything before I could run back into the bathroom. He apologized profusely as he exited, saying he was a cast member and just doing their daily room safety check. And yes, I had put on the safety lock and the sign on the knob outside. Apparently they’re able to by-pass that lock. So he knew I had the safety lock on, which you can only put on from the inside. And he made it to my bedroom without apparently hearing me in the shower.
Disregarding Privacy and Boundaries
According to the guest, the cast member seemed oblivious to the situation as he apologized and quickly exited the room, explaining that he was conducting a routine safety check. However, the guest was disturbed that the cast member had ignored her privacy and failed to leave the moment he heard the shower running.
Many Disney guests may expect safety checks to be part of the resort experience, but this incident has highlighted the potential for privacy breaches. The guest expressed frustration, noting that such situations could easily have been avoided with better processes in place.
While the guest understandably felt horrified by the encounter, the lack of immediate action from hotel management left her feeling even more unsettled.
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In her post, she described how the hotel staff seemed dismissive of her concerns, citing the necessity of daily safety checks.
Can I just say how mortified I was? And suddenly multiple managers and security were at my door. In the end, the manager did not care. Was completely nonchalant about it. Said they have to check the room daily. Apparently that includes while women are alone and showering.
There needs to be a better way. They need to figure it out ASAP. I had such a difficult time sleeping and showering after that. I actually piled luggage and chairs against the door after that while I did.
A Call for Better Solutions
This experience has sparked a larger conversation about the need for a more thoughtful approach to room checks and guest privacy. The guest emphasized the need for Disney to come up with a better system that doesn’t involve bypassing the safety measures guests have put in place.
She even suggested a potential solution—“a do-not-disturb button on the inside of the door, or a way to schedule room checks via the Disney app.”
There are so many other scenarios they can negatively impact too. Parents who just got their little ones down for a nap. Someone sleeping because they weren’t feeling well or just plain exhausted after a day at the parks. A family sleeping in because they did extra magic hours til 1am the night before.
We pay too much to be there. Prices for everything are now astronomical. So many benefits that used to be free now cost money. They are taking money from guests hand over foot. They need to think of something, Like a do not disturb button on the inside that you click to red when you’re sleeping or showering, with a reminder light on the inside. Or a way to schedule a visit on the DW app or Alexa in the rooms. Something. Don’t tell me they can’t find a better way than walking in on naked guests who are simply trying to get clean.
The post quickly sparked outrage from other Reddit users, many of whom shared similar experiences. Several commented that it was odd that management did not call to check with the guest before entering.
“They should have asked if it was okay to enter,” one commenter suggested, while another shared a similar story of their own experience with unexpected room entry from Mousekeeping.
Is Disney Doing Enough to Protect Its Guests?
This incident raises a troubling question: How far should Disney go in the name of safety, and where should they draw the line between protecting guests and respecting their privacy?
As many commenters pointed out, this could have been a much more dangerous situation, and guests deserve better protection from such intrusions.
If you’ve ever felt uncomfortable or unsafe during your stay at Disney, the post encourages guests to escalate the issue to management. Everyone deserves to feel secure, especially while staying at a world-renowned resort like Disney World.
Do you agree with the guest’s concerns? Have you had a similar experience at Disney World? Share your thoughts in the comments below.
