Update on Walt Disney World Resort Operations

OPERATIONAL UPDATES

THEME PARKS & WATER PARKS:

• In an abundance of caution and in the best interest of our Guests and Cast Members, we have closed the theme parks and water parks at Walt Disney World Resort from March 16 through March 31, 2020.

RESORTS:

• Resorts Disney owned-and-operated hotels at Walt Disney World Resort and Disney’s Vero Beach Resort will close beginning at 5:00 PM on Friday, March 20 through the end of the month. This will give Guests the ability to make other arrangements.
• Disney’s Magical Express will continue transfers to and from Orlando International Airport through Friday, March 20.
• Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and Characters present from March 16 through the morning of March 20.
• The Electrical Water Pageant around Magic Kingdom area Disney Resort hotels is temporarily cancelled.

• The following Disney Resort hotel offerings have temporarily suspended services:
• Bibbidi Bobbidi Boutique at Disney’s Grand Floridian Resort & Spa
• All Spa and Salon locations
• Character Couture services at Salon locations

DISNEY SPRINGS:

• At Disney Springs, we will be closing all Disney owned-and-operated locations beginning Tuesday, March 17 through the end of the month. Select restaurants and retail locations at Disney Springs may remain open and Guests should call the location they wish to visit for operating hours.

• Please be aware of the following exceptions for Monday, March 16:
• Bibbidi Bobbidi Boutique at Disney Springs is temporarily closed.
• Specific locations and operating hours are subject to change.
• Character appearances, interactions and entertainment at Disney Springs are also subject to change.

TRANSPORTATION:

• All Disney transportation will be suspended beginning the morning of Wednesday, March 18, 2020 through the end of the month.

OTHER EXPERIENCES:

• ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort are closed from March 16 through March 31.
• We will automatically cancel and refund experiences occurring near or adjacent to the theme parks, including fireworks cruises and special dining events, that will not take place during the parks closure. Most Guests with impacted reservations will be notified directly.

• The following experiences are temporarily cancelled:
• All fireworks cruises
• Highway in the Sky Dine Around
• Pirates & Pals Fireworks Dessert Voyage
• Ferrytale Fireworks: A Sparkling Dessert Cruise
• Celebration at the Top – Savor, Sip, and Sparkle
• Day Cruise Around the World
• Disney Vacation Club Seven Seas Tasting Cruise
• Grand 1 Yacht Rentals
• Golf and Foot Golf operations remain available on their regular schedule.

MODIFICATIONS, CANCELLATIONS AND REFUNDS

TICKETS:

• Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
• Florida Resident Discover Disney Tickets may be used through July 31, 2020.
• Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.

RESORT ROOMS AND PACKAGES:

• Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken and Guests have not checked in, Disney will automatically process a refund to the original form of payment within 7 days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.
• We will waive all Disney-imposed change and cancellation fees up to the date of check-in through June 30, 2020.
• Note: Refunded amounts for Walt Disney Travel Company packages will be less cancellation fees imposed by 3rd-party suppliers, including airlines, rentals cars and 3rd-party hotels, as well as non-refundable products like travel protection plans.

ANNUAL PASSES:

• All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed.
• Annual Passes with renewal windows ending during the closure will also receive an extension of time to renew.
• For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled.
• Over the coming weeks, Annual Pass details in My Disney Experience will be updated to reflect new pass usage information.
• Pass blockout and admission calendars will not be updated during the closure period. Please visit this page for the most updated details.

DINING AND OTHER EXPERIENCES:

• All pre-paid dining and experience reservations impacted by the park closure will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.
• Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
• Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and Characters present from March 16 through the morning of March 20.
• All active Tables in Wonderland members will be extended by the number of days the parks are closed.

FASTPASS+:

• All FastPass+ reservations scheduled for March 16, 2020 through March 31, 2020 when parks are closed will be automatically cancelled.

Source: https://disneyworld.disney.go.com/travel-information/