When Star Wars: Galaxy’s Edge opened at both Disneyland and Walt Disney World Resort, one of the most unique experiences available to Guests was the chance to build their very own lightsaber. Guests can choose the hilt they want for their lightsaber and the kyber crystal they want — although the experience does not come cheap. For each person that wants to build their own lightsaber at Savi’s Workshop, the cost is $219. For that price, you get to build the lightsaber and a carrying case is included — at least it is supposed to be.
According to the Walt Disney World website, here are the details for the lightsaber experience:
- $219.99 per lightsaber, plus tax
- Payment will be due upon arrival at the location
- One lightsaber per builder per experience
- Carrying case included
- Additional customization items can be purchased at Dok-Ondar’s Den of Antiquities
- Age Recommendation: 5 years or older
- The experience area is limited to the builder and one Guest—at least one person in the party must be age 14 or older
- Guest of the builder may not build a lightsaber when accompanying the builder
- Custom lightsabers are nonrefundable and are not eligible for Annual Passholder or other discounts
Guests who visited Savi’s Workshop over the past few days have been reporting that instead of the traditional carrying case Guests have been receiving to store their lightsaber, Disney has been giving them clear plastic bags to hold the expensive merchandise. While Guests may understand that the Resort could run out — especially with the supply chain crisis — what they could not understand was that Disney was continuing to charge full price for an experience that was not delivering on what was promised.
I have a feeling this will get fixed soon – but a plastic bag is not a carrying case. Full stop. Supply chain issues are a real problem right now… but this is not the solution.
I have a feeling this will get fixed soon – but a plastic bag is not a carrying case. Full stop.
Supply chain issues are a real problem right now… but this is not the solution. https://t.co/tWmp3r4utI pic.twitter.com/ClCYr1ks2m
— Scott Gustin (@ScottGustin) January 8, 2022
Guests were also saying that Cast Members were saying that the plastic bag constituted a carrying case — even though the ones that had been given out in the past were padded, zipped shut, and had a strap to put across your back.
To make matters worse, Guests were told that if they wanted a carrying case — as there were a few on hand — they would have to pay $50 on top of the $219 that they had already paid. This did not go over well, and Guests were loud in voicing their displeasure and were told that if they didn’t like it, they could cancel the experience. As the issue grew and gained more traction online, Disney finally decided to relent — offering a 10% discount for the Savi’s Workshop experience, while still handing out the plastic bags.
While the lightsaber carrying case shortage is absolutely affecting Guests booking the experience at Walt Disney World, it does not seem to be an issue at Disneyland Resort. Hopefully, Walt Disney World will soon receive more of the bags, so the Guests can get the product and experience they believe they were promised.
What do you think of Disney handing out clear, plastic bags instead of the traditional carrying case?