News: Disney Glitch! Some Annual Passholders Get Surprise Bills

If you’re a Walt Disney World Annual Passholder and pay monthly, you may have noticed a large sum hit your bank account yesterday (July 3) as months worth of payments were pulled from many Passholder’s accounts.

As shared by the Orlando Sentinel, Disney annual passholders were enraged on social media Friday over a glitch in which they were apparently charged a lump sum for their monthly payments. “When we saw our bank account this morning…not very magical,” one woman wrote on social media.

When reached for comment, Disney acknowledged the charges were a mistake and the company was working to fix it. “Passholders on the monthly payment program were incorrectly charged today. We are in the process of reversing these charges and apologize for the inconvenience this caused,” Disney spokeswoman Andrea Finger said in a statement.

On Facebook fan sites and Twitter, Disney fans voiced their frustrations as payments appeared in their bank accounts at a time when many people have seen their income drop because of the coronavirus pandemic. “I got hit for 8 months all at once,” one person wrote.

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Disney didn’t provide details how the mistake happened.

Did your bank account get hit? Hopefully you’ll be seeing a refund very shortly!


About Mike and Jamie Sylvester

We are Disney nerds. Two kids at heart who love the magic and the memories of Walt Disney World! We follow all things Disney and have great experiences with Disney Vacation Club and RunDisney events in particular. We enjoy the vacations, day trips, weekend getaways and geek out over the planning of such events. From lodging to dining to Fastpasses we have a spreadsheet for every occasion. Mike’s frivolous Disney goal is to acquire a magic band of every style while Jamie’s goal is to experience as many Disney desserts as possible. Usually there isn’t a day that passes without some discussion of the master plan of our next trip to the happiest place on earth. Most people think we’re normal – until they travel to Disney with us. We have been married for 15 years and are blessed with a daughter and a son who have already learned the importance of planning ahead! As a family we thoroughly enjoy the magic and the memories at Walt Disney World and are here to help others experience the magic as well.