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Guests Panic as Matterhorn Bobsleds Disappears from Disneyland App

Disneyland Resort is renowned for its enchanting attractions and seamless guest experience, but even the magic of Disney isn’t immune to occasional technical glitches. Recently, a puzzling situation arose when the Matterhorn Bobsleds attraction seemingly vanished from the Disneyland app, leaving guests in a state of confusion and concern.

Let’s explore what happened, why it occurred, and how you can navigate similar situations during your Disney visit.

guests wearing disney merchandise, matterhorn merchandise
Credit: Disney

The Disappearance of Matterhorn Bobsleds: A Closer Look

On a recent day at Disneyland Resort, guests noticed that the Matterhorn Bobsleds—one of the park’s iconic attractions—was missing from the Disneyland app. This sudden disappearance led to widespread speculation among Disney fans and visitors.

For many, the app is a crucial tool for planning their day, checking wait times, and booking Lightning Lanes. The absence of such a beloved ride raised eyebrows and fueled rumors about possible reasons behind the glitch.

Naturally, when an attraction like Matterhorn Bobsleds vanishes from the app, guests start to worry. Speculation ran rampant, with some people suggesting dramatic reasons for the disappearance.

A post on Reddit illustrated this panic (though it has since been deleted), with users guessing everything from a complete overhaul of the ride to its potential replacement with a Frozen Ever After-themed attraction. Comments ranged from humorous jabs about Olaf replacing the Yeti to more serious concerns about the future of the ride.

However, seasoned Disney fans took a more measured approach. One insightful comment provided a plausible explanation:

The ride broke down early morning yesterday, and was closed all day. Currently at the park, they were just moving the sleds to the storage track. They know it will take a bit to fix, so instead of giving guests false hope, they turned it off from the app.”

A rocky mountain peak with patches of snow and a cloudy blue sky in the background. Lush green trees and bushes are in the foreground, and a wooden railing runs through the middle of the rocky formation.
Credit: Disney

The Disneyland app is an essential tool for guests visiting Disneyland Resort. It offers features such as:

  • Real-Time Wait Times: Provides up-to-date information on how long you can expect to wait for each attraction.
  • Lightning Lane Reservations: Allows you to book reservations for certain rides, helping you bypass regular standby lines.
  • Mobile Food Ordering: Enables you to order food and beverages in advance, minimizing time spent waiting in lines.
  • Park Maps and Schedules: Offers detailed maps of the park and information on showtimes and character meet-and-greets.

Why Attractions Disappear from the App

At times, attractions may disappear from the app due to technical issues or maintenance. Here are some common reasons:

  1. Technical Glitches: Temporary issues with the app itself can lead to ride information disappearing or becoming inaccurate.
  2. Maintenance and Repairs: If an attraction is undergoing maintenance or experiencing technical difficulties, Disney may temporarily remove it from the app to avoid giving guests false expectations.
  3. Operational Changes: Sometimes, attractions are closed for operational reasons, and their status may not be immediately updated in the app.

While the app is a powerful tool, it’s not infallible. During times of technical problems or maintenance, relying on in-park information from Cast Members and posted signs can provide more accurate updates. Disney’s dedicated staff are trained to handle such situations and provide the most current information to guests.

new park disneyland's matterhorn bobsleds attraction ride age limit bumpy old track mountain older back pain
Credit: Disney

What To Do When You Encounter App Glitches

1. Stay Calm and Patient

It’s easy to get frustrated when a favorite ride seems to vanish from the app, but staying calm can help you handle the situation more effectively. Keep in mind that glitches are often temporary and can be resolved quickly.

2. Check for Updates

Make sure your Disneyland app is up-to-date. Sometimes, updating the app can resolve issues with missing or incorrect information. Additionally, check Disney’s official website or social media channels for any announcements regarding ride closures or updates.

3. Consult Cast Members

When in the park, Cast Members are your best resource for real-time information. They can provide details about ride status, expected reopening times, and any alternative plans you might need to consider.

4. Explore Other Attractions

If a particular ride is closed, take the opportunity to explore other attractions, shows, or dining options. Disneyland Resort offers a wide variety of experiences, so you can still enjoy a magical day even if one attraction is temporarily unavailable.

5. Plan for Flexibility

When planning your Disney visit, include some flexibility in your schedule. This way, if an attraction you were looking forward to is temporarily down, you’ll have alternative plans in place to ensure your day remains enjoyable.

On the left, there is a graphic of a mouse silhouette and a castle with stripes. On the right, a smiling family of three stands in front of a castle, all wearing matching themed clothing. The child has a mouse ear headband, and they are enjoying a sunny day.
Credit: Disney

The Future of Matterhorn Bobsleds

Despite the recent glitch, Matterhorn Bobsleds remains one of Disneyland Resort’s classic attractions. Since its debut in 1959, it has been a favorite among guests, offering thrilling rides through a snowy alpine landscape. While temporary closures for maintenance are not unusual, the ride’s iconic status ensures it will continue to be a cherished part of the Disneyland experience.

The disappearance of Matterhorn Bobsleds from the Disneyland app highlighted the importance of understanding the role of technology in enhancing our Disney experience. While glitches and temporary ride closures can be frustrating, knowing how to navigate these situations and stay informed can help you make the most of your visit.

Have you ever encountered a similar app glitch or ride breakdown during your Disney visit? Share your experiences and tips in the comments below!

Priyanka Kumar

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago. In her free time, she is probably walking by the lake, catching up on the latest releases on TV, or spending inordinate amounts of time rewatching Moana, Encanto, and her Disney Channel life-long favorites Zack and Cody wreak havoc on the Tipton.

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