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Make-a-Wish Kid Allegedly Denied Wheelchair and “Kicked out” of Disney Park

Disneyland Resort balloon
Credit Brian McGowan, Unsplash

The aunt of a Make-A-Wish Kid has taken to TikTok to share a startling rundown of their not-so-magical Disney experience.

TikTok user @mothermayyyi recently took to the social media platform to share a disheartening and unexpected experience they had during their visit to Disneyland Resort in Anaheim, California. In her TikTok video, she recounted a series of unfortunate incidents that made their Disney experience far from the magical one they had hoped for.

Jungle Cruise Boat Filled With Guests

Credit: Disney

Distraught Aunt Shares Disappointing Disney Experience

According to the aunt’s video, which was reported on by Inside the Magic, the group encountered various difficulties throughout their trip. One of the most distressing aspects was the alleged neglect they experienced from the Cast Members and Disney character performers at throughout the Park. This lack of attention left them feeling ignored and took away from the joy and excitement they had anticipated.

This TikToker had assumed that Cast Members and character performers would make an extra effort to make her nephew feel special due to his Make-a-Wish status. Unfortunately, that didn’t seem to be the case. In the video, she said,

“Zero people made a big deal about him, Zero people had acknowledged him. It was terrible.”

Another issue the aunt mentioned was that they had faced challenges in obtaining a wheelchair rental. It is important to note that accessibility should be a priority for all Guests, especially those with disabilities or mobility issues. However, in this case, it seems the family had difficulty accessing the necessary resources to ensure a comfortable visit.

According to the aunt, Disney Cast Members informed them that all of the wheelchairs were reserved, leaving her nephew with no other option than to go about Disneyland Park without one. She claimed,

“Then we go down to get my nephew’s wheelchair that he needs for Disneyland Park. It’s for a toddler. He’s 12 years old… Then they say, ‘We’re sorry. We’re all booked up on reservations for wheelchairs. They’re all reserved right now.’ So he has to go through the park with no wheelchair.”

Related: Disney Marks 150,000th Wish Granted For Make-A-Wish Kids With Critical Illnesses

make a wish disneyland group

Credit: Disney

Make-a-Wish Family “Kicked out” Due to Evening Event

Adding to their disappointment, the family was unexpectedly informed that they had to leave the Park early due to the start of the “Oogie Boogie Bash” event. This event takes place at Disney California Adventure Park on select nights throughout September and October. On an event night, Guests without a ticket are asked to leave the Park early. The aunt shared their experience, saying,

“We get in there; we get to spend an hour in there, and they kick us out because of Oogie Boogie [Bash]… ‘Oh, you don’t have a ticket for Oogie Boogie Fest? We’re closing down the whole park.’ And they kick us out. We had to leave Disney around 6:30 and come back to the hotel, which was super sad for him, and it was just super disappointing.”

It is crucial to recognize the impact of such experiences on families and individuals who are already facing challenging circumstances. For a child with a life-threatening illness, a trip to Disneyland through the Make-A-Wish Foundation is meant to be a beacon of hope, joy, and escape from their daily struggles. When these expectations are not met, it can dampen the spirit of the entire Disney park experience.

While it’s essential to acknowledge that this TikTok video shares one perspective of a particular visit, it highlights the importance of providing exceptional service and attention to families and individuals associated with the Make A Wish Foundation. Each ‘wish kid’ visit is an opportunity to create a magical and memorable experience that goes beyond regular Guest interactions.

oogie boogie bash a disney halloween party treat trails disneyland resort party guests meet villain characters halloween time goodies

Credit: Disney

Hearing about this aunt’s account of their less-than-magical experience at Disneyland Resort is disheartening. This story serves as a reminder for all involved in the Make-A-Wish program to continually strive for excellence in providing the utmost care and attention to these special Guests. By doing so, they can ensure that every wish child’s dream comes true, leaving them with cherished memories that will last a lifetime.

Please note that the story outlined in this article is based on a personal Disney parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Disney Dining’s personal views on Disney Park operations.

About Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.

One comment

  1. We had a similar experience with our Disneyland Make A Wish trip and even wrote to Disney about it but got nothing in response. Paradise Peer was horrible. The 1st day going to the park we got to the elevators at Paradise Peer early so we could get into the park early. We waited 45min for an elevator. Finally with 2 kids and a packed stroller we made the decision to lug everything down 20 flights of stairs. The second day we get a call from the the hotel because apparently we had a water leak in our bathroom leaking into the room below and they needed to get in to do maintenance. No problem we rushed to get ready and get to the park so they could have the room. Maybe 2 hours later we get a call that they can’t fix it and we need to switch rooms. We had to go back to our room and pack EVERYTHING and move to a new room. The maintenance manager kept reassuring my daughter that Disney would do something for us for the inconvenience. Nothing was ever done or said we just lost out on most of that whole day at Disney. We also unfortunately had one staff member that was just rude and we didn’t get any character pictures or special attention. We were basically on our own. Overall Make A Wish was great and we had no issues with them, however Disney was not and we wished we had a better experience for our daughter. We did have a good experience with one of the cast members on the 1st day, Brooke who was manning the Jumping Jellyfish. We didn’t want to burden Make A Wish with complaints considering the issues were not with them but with Disney.