If you are a Disney fan (and maybe even if you are not), then you probably heard about the ruined Disneyland proposal that went viral for all the wrong reasons. If you have not heard about it, here is what happened. A man and his soon-to-be-fiancée were standing on an elevated platform at Disneyland Paris in front of Sleeping Beauty Castle, and he got down on one knee. As the woman began to say yes, a Cast Member ran up, cut in between the couple, grabbed the engagement ring, and told them to get off of the stage. The couple stood there for a second, confused, and then followed the Cast Member’s instructions.
If you have not seen the video, you can watch the sad and surprising moment below:
According to the male Guest, he had asked permission — and received it — to propose in the area before he had gone on the platform. People were outraged that the Cast Member would grab something from a Guest (the engagement ring) that didn’t belong to him and walk away with it. The incident was so public and so poorly received that a Disney spokesperson even made a statement apologizing for the incident and offering the Guests a free weekend at any Disney Park they wanted.
The Guest whose magical Disney proposal was ruined by the Cast Member is now speaking out about the incident and responding to Disney’s apology. The Guest — who is only referred to as Ante — spoke to The New York Times and asked that his full name not be used and that his fiancée remain anonymous. According to The NYT:
“My mind was empty,” said Ante, who spoke on the condition that he be identified only by his given name to maintain his privacy and that of his now fiancée…
“Disneyland stands for dreams,” he said. “Our moment was destroyed.”
“She was at the same time very happy and sad,” said Ante, adding that Disney had since reached out by phone and email to offer the couple a free weekend in a Disneyland park and hotel of their choosing.
But he said that while he appreciated the apology, he and his fiancée had refused the offer.
“I don’t want to visit Disneyland any more,” he said. “They can’t give us the moment back and that’s the only thing I want — to get a second chance.”
The New York Times also said that they had reached out to Disney for a comment, but did not receive one. It is also unknown if the Park employee in the video was disciplined for his actions — which many think were a clear violation of the way Cast Members are trained to interact with Guests.