Between Magic Kingdom, Animal Kingdom, Hollywood Studios, and EPCOT, Walt Disney World Resort truly has something for everyone.
Each Disney Park is totally unique, with experiences that can only be found in that theme park. When it comes to Disney’s EPCOT, one of the best experiences the Disney Park offers is its comprehensive food and drink selection.
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EPCOT is the best place for Guests who love to eat, as the World Showcase is home to many exciting restaurants. From the France Pavilion to the Japan Pavilion to the Germany Pavilion, EPCOT restaurants are half the reason for visiting.
It’s no secret that Walt Disney World Resort’s customer service is unlike any other. So it stands to reason that Disney customer service combined with EPCOT restaurants creates the ultimate dining experience. However, one Guest’s experience may disprove this theory…
@Disney Parks tutto italia needs to do better! #fyp #foryoupage #foryou #epcot #disneyworld #tuttoitalia #italianpavillon
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One Guest of Italian descent recently brought her family to EPCOT’s Tutto Italia Ristorante in the Italy Pavilion to celebrate her father’s birthday.
In one video, she states that the waiters in the Italy Pavilion restaurant refused to sing her father ‘Happy Birthday’ but sang for two other families.
In the following video, she goes more in-depth on the situation:
Replying to @JpMc so sad they ruined his birthday at tutto italia epcot #fyp #foryoupage #foryou #epcot #disneyworld #tuttoitalia
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In the comments below this video, she writes, “it was obviously a race issue. both birthdays were white families.”
At the end of the video, the manager assures her family that singing ‘Happy Birthday’ will become a “standardized procedure” in the restaurant.
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This story is not indicative of how Disney Dining feels, nor is it representative of all Walt Disney World experiences.