Former Disney Cast Member Charged with Grand Theft for Stealing Over $100,000 In Fraudulent Refunds

A Walt Disney World Cast Member tasked with issuing refunds to unhappy Disney guests is accused of misdirecting more than $100,000 into her and her friends’ bank accounts.


According to WESH2, The Florida Department of Law Enforcement said Jennifer Alejandra Insuasti, 32, of Kissimmee, is charged with one count of grand theft of $100,000 or more. She turned herself in on Monday in Osceola County.

Credit: WESH2

Insuasti worked as a Guest Experience Services Coordinator at Disney. As part of her job, she would field complaints from unhappy guests and then offer them refunds, free tickets or free resort stays to resolve the issue. Investigators said Insuasti would directly issue refund money into her own bank account, or bank accounts belonging to her friends and family.

The Florida Department of Law Enforcement said Disney handed over records showing 41 fraudulent debit or credit card refunds and four fraudulent check refunds. Guests still received their refunds, but money was stolen directly from her former employer.


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Investigators said the incidents of fraud occurred beginning in March 2016 and continued through July 2018. Investigators said that Insuasti would use old refund accounts as a cover when she redirected money into her personal account or the accounts of her friends.

The family members and friends who received some of the fraudulent refunds are also being investigated by the FDLE. Investigators said they have probable cause to prove seven other people committed conspiracy and grand theft.

Insuasti is being held at the Osceola County Jail on $100,000 bail.

Source: WESH2

About Mike and Jamie Sylvester

We are Disney nerds. Two kids at heart who love the magic and the memories of Walt Disney World! We follow all things Disney and have great experiences with Disney Vacation Club and RunDisney events in particular. We enjoy the vacations, day trips, weekend getaways and geek out over the planning of such events. From lodging to dining to Fastpasses we have a spreadsheet for every occasion. Mike’s frivolous Disney goal is to acquire a magic band of every style while Jamie’s goal is to experience as many Disney desserts as possible. Usually there isn’t a day that passes without some discussion of the master plan of our next trip to the happiest place on earth. Most people think we’re normal – until they travel to Disney with us. We have been married for 15 years and are blessed with a daughter and a son who have already learned the importance of planning ahead! As a family we thoroughly enjoy the magic and the memories at Walt Disney World and are here to help others experience the magic as well.