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Double-Amputee Denied Disney Accessibility Service; Victim Speaks Out

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Credit: Disney

The Disney DAS pass is an amazing resource, but apparently, it’s not available for every guest with a disability…

Cinderella's Royal Table Cinderella Castle

Credit: Disney

A story broke about a double amputee initially being denied a Walt Disney World Resort disability pass has sparked controversy, raising questions about accessibility services at the theme park.

The incident highlighted the importance of ensuring that individuals with various disabilities have equal access to enjoy the magic of Disney parks. After the incident, this woman is speaking out against Disney, emphasizing the significance of addressing disability access and ensuring a positive experience for all guests.

This serves as a reminder of the ongoing efforts and challenges in providing inclusive services for guests with disabilities at Disney parks, reinforcing the need for continuous improvements in accessibility and guest relations.

Related: Woman’s $156K Disability Scam Exposed by Federal Agents at Walt Disney World

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Credit: Disney/ Canva

Disney DAS Pass for Some, But Not All…

The Disability Access Service (DAS) pass is a valuable tool offered by Disney to enhance the park experience for guests with disabilities. This service is designed to provide reasonable accommodations, ensuring that visitors with various needs can still enjoy the magic of Disney attractions without having to wait in long lines.

The DAS pass is particularly helpful for individuals who may have difficulty standing for extended periods or navigating through crowded queues due to their special needs or disability. By utilizing the DAS pass, guests can request a return time for attractions, allowing them to enjoy other areas of the park while waiting for their turn.

This enhances the overall theme park guest experience by reducing physical strain and ensuring a more inclusive and enjoyable visit for all.

Anna (right) and Elsa (left) from Frozen, standing in front of Magic Kingdom's Cinderella Castle

Credit: Disney / Canva

There have been reports of individuals exploiting the system by falsely claiming to have disabilities in order to obtain Disability Access Service passes at Disney Parks. This unethical behavior not only violates the trust and integrity of the accessibility services provided by Disney but also negatively impacts genuine guests who truly rely on these disability services for a more comfortable and enjoyable park experience.

Instances of feigning disabilities to acquire DAS passes not only reflect poorly on the perpetrators but also create challenges for park staff in ensuring that the services are utilized by those who genuinely need them.

Related: Reports of DAS Abuse by TikTokers Plague Disney Parks

Slinky Dog Dash Rollercoaster

Credit: Disney

It’s essential for all visitors to uphold the values of honesty and respect when utilizing accessibility services to ensure that those with legitimate needs can fully benefit from them without facing unwarranted skepticism or obstacles.

Addressing and preventing abuse of the Walt Disney World disability pass system is crucial to maintaining the inclusivity and fairness that Disney aims to uphold for all its Disney Resort guests, regardless of their individual abilities or challenges.

Promoting a culture of accountability and ethical behavior among visitors is key to preserving the integrity of accessibility services at Disney parks and ensuring that they continue to serve those who truly require assistance in enjoying their magical Disney experience.

Double-Amputee Shares Her Story

Because of all the instances of people faking or exaggerating an injury, Disney has been diligent about screening DAS seekers. However, some believe Disney is being much too harsh with their rules.

One woman, Chrissy O’Neal, is speaking out because she was denied a DAS pass at Walt Disney World Resort despite the fact that she is a double amputee. Chrissy said to News 6:

“I just thought if I told them I’m a double amputee that would be enough. I can walk fine, I just cannot stand still for long periods of time.”

disney couple wearing matching spirit jersey, disney guests

Credit: Disney

According to Chrissy, she was denied a Disney DAS pass because the Disney Park guest relations cast member insisted she could use a wheelchair or a scooter. A supervisor reversed this decision once Chrissy began protesting.

In response to this incident, The Walt Disney Company says:

“Although we realize your condition may not ordinarily require the use of a wheelchair or scooter, Rental wheelchairs, and Electric Conveyance Vehicles (ECVs) are actually the best option for Guests with limited walking ability. Considering the size of our Theme Parks, as well as the potential length of our Attraction queues, using a wheelchair is really the only way to avoid long periods of walking or standing. “

Who do you think was in the right? Tell us about it in the comments below. 

About Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.

8 comments

  1. I don’t think it is right for them to try to push the wheelchairs or electric vehicles on people. People with disabilities want to walk and get a little exercise when they can. I have seen the people lined up at Disneyland for DAS passes and it irritates me. You can’t wait in long lines but you can wait in that one. Stop making it so difficult for the people that really need it.

  2. People that have mobility issues do not always want to be forced into a wc or ECV. It’s amazing that people with disabilities that honestly affect being able to wait in line yet if you say your child has sensory issues you can get DAS with no issues. While I understand HIPPA regulations people need to provide some sort of verification. If you have MS, MD, Severe RA, double amputee, and other neurological impairments that limit your ability to stand in long lines then it should not be an issue to get the DAS.

  3. this time Disney is wrong….they let so many people get away with so many “so called” disabilities and here is someone with a true disability issue that they are denying. As someone who has issues w/ambulation some times and has used a W/C as needed i understand her point. she was willing to walk in the park and did want anything special….I’m sure if she felt she really needed a wheelchair or a scooter she would have used one. Disney needs to stop giving the pass to people who want to get ahead of the line and give it real disabled people

  4. I can walk but when it comes to standing, I have issues. I also don’t like being around allot of people which is hard at Disney. I use to get DAS but they change the requirements every so often and now I don’t qualify. They tell me to get a WC or an scooter. Which you have to pay for. It’s the waiting in line that’s my problem, not walking. If the lines moved all the time I would be semi okay.

  5. Easy way around all the contraversy is for guests to be asked to provide proof of their disability in the form of a Dr or Hospital letter. (same as the theme parks here in the UK do) I understand that Universal are rolling out a similar scheme.

  6. I feel that people must get back to relying on themselves not others for their individual comfort.A person with a special condition just has to plan carefully for a Disney day, just as a person would with a child.There are many places provided in the Parks for taking breaks which many people need, also the lines are getting quite long now for the special needs area as well.I still see that Disney Cast Members do an incredible job at trying to make our Disney day magical.I just feel if you have an issue it is your responsibility to plan around it.Always have a back up plan.Suggesting a wheelchair was just as I see it Disney’s way of offering another helpful solution.

  7. No one should be told that they HAVE to get a wheelchair or (even worse) and ECV. Both cost money, which should not be an added cost on top of already expensive admission. And neither may be practical. Due to back surgery and the resulting issues, I can’t stand for long periods. I go solo most of the time, which makes a manual wheelchair not usable. An ECV costs a fortune, and isn’t good for my back either. And trust me: you do not want me trying to maneuver a large motorized thing through a crowded park. I can walk – far more slowly than I used to. And that also causes me pain; I have serious foot problems that are side issues related to the surgery. I therefore need to plan my walking so as to limit backtracking and trying to cross the park multiple times in a day. I suppose I could get a note from my doctor, but I shouldn’t have to.
    It is true that there are still people who abuse the DAS system; the TikTok influencers are proof. But they are easy to find; they post their nonsense on social media. Once that is brought to the attention of Disney, banning them should be easy. Other than those frauds, the actual number of people who abuse the system is a tiny percentage of guests.

  8. Disney was wrong in this one
    The main reason for DAS is cant wait in long lines standing. Unless ALL attractions allow EVC in the line then there is a need for DAS. My partner has CP so standing is bad and even long walks. So need an EVC and if a ride doesn’t allow them in line, then we need that option. We had to lose out on visiting an attraction cause long wait and EVC could not be used and no shorter line option offered.

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