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Disturbing Incident at Disney: Guest Reports Mother Slapping Child During Magic Carpet Ride

A disturbing incident at Disneyland Paris has prompted a conversation about guest behavior and the park’s response to safety concerns. A recent guest report describes an alarming encounter involving a mother allegedly slapping her daughter in the face, triggering questions about how such incidents are handled at family-friendly destinations like Disneyland.

Disney Main Street
Credit: Disneyland Paris

The Incident Unfolds

The altercation occurred while the guest was riding the “Magic Carpet Ride” attraction with her family. According to the report, a woman and her daughter, who appeared to be around 8 years old, were attempting to sit together when the child became frightened and tried to exit the ride. As the girl clung to the ride’s railings, the situation escalated. The witness claims that the mother, in a moment of frustration, slapped the girl across the face with full force, leaving nearby guests in shock.

Witnesses reported the incident, with two other parents intervening by telling the mother that “you shouldn’t hit her” before walking away. The concerned guest approached the mother in an attempt to de-escalate the situation, but was met with a hostile response. She jerked the girl’s arm, nearly causing her to fall,” the witness shared. The aggression from the mother continued, leaving the guest shaken by the encounter.

The sun emerges from behind Big Thunder Mountain Railroad at Disneyland Paris, a Disney park in France.
Credit: Disney

Park Response Raises Concerns

The concerned guest immediately sought help from Disneyland Paris staff, asking if security should be called. However, according to the report, the staff member responded with indifference, saying, “Yeah, but what can we do?” The guest was then directed to Studio Photo, where they provided a detailed account of the incident. The park staff appeared confused but agreed to file a report, promising it would be forwarded to security for review.

The guest was told that security would determine the next steps, though it remains unclear what actions, if any, were taken. The delay in addressing the situation has raised concerns about how Disneyland Paris handles safety issues and whether they are adequately prepared to respond to guest behavior incidents.

A Growing Call for Transparency and Accountability

This incident has sparked a wider conversation about accountability at theme parks. The witness expressed frustration over the lack of a swift response from Disneyland Paris, especially given the severity of the situation. “I know that this is France and things work differently here, but this can’t be normal. It just can’t,” the guest commented, questioning whether this type of behavior is tolerated at the park.

Two guests laugh with Goofy in front of the Tower of Terror at Walt Disney Studios Park on a sunny day at Disneyland Paris, a Disney park in France.
Credit: Disney

The situation highlights ongoing concerns about the treatment of children and guest conduct at family-oriented locations like Disneyland Paris. Visitors and concerned guests are now calling for greater clarity in how the park handles such incidents and what procedures are in place to ensure a safe, respectful environment for families.

As of now, it remains unclear what, if any, actions will be taken following the incident. Disneyland Paris continues to be a world-renowned destination, but this event serves as a reminder of the need for constant vigilance in managing guest conduct and ensuring the safety of all park-goers, particularly children. Guests and park staff alike will be watching closely to see how the park addresses these concerns moving forward, and whether improvements to safety and response protocols will be implemented to prevent similar situations in the future.

Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.

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