Disney’s “Unanticipated Technical Issue” on Nov. 3 Cancels Dining Reservations & Offers $25 Gift Card

Credit: Disney

We were excited to awake and find that Walt Disney World had released more dining the morning of November 3. We were able to book a couple of restaurants that were previously full for an upcoming visit in December. Unfortunately, shortly after booking, guests were reporting they were having troubles with the dining reservation system. Unofficial rumors were that there was a glitch in the system. Yesterday, Disney sent out the following message, confirming these rumors, cancelling our dining reservations, and offering a $25 gift card for the hiccup.

We are so thankful to have the opportunity to make magic for guests like you every single day and we love being a part of the special memories you make at our dining locations and bookable experiences.

We are deeply sorry to share with you today that we are reaching out about a recent dining reservation and/or experience booking you made through your My Disney Experience account. On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked.

As we continue to limit attendance and promote physical distancing, we are not able to keep reservations made during that period of time and we will unfortunately be automatically cancelling the following dining reservation(s) and/or experience booking(s). (removed personal information here.)

We are incredibly sorry this happened and recognize how much excitement, thought and time goes into planning visits to Walt Disney World Resort. We know this may have altered your plans – and as a thank you for making us part of your day – you will be receiving a $25 digital Disney Gift Card sent by Disney Gift Card Services that you can use during your next visit.

For a no obligation, FREE Quote with new bookings contact our sponsor Magical Vacation Planner by calling: 1(407)442-0289 Or for a free no obligation quote with new bookings you can fill out the form by Clicking HERE!


We have since resolved this issue and encourage you to visit DisneyWorld.com or the My Disney Experience app to check availability and book new dining and experience reservations.

Please note, other reservations are not impacted. You can view your existing reservations within the My Plans, Reservations and Tickets section in your My Disney Experience account.

If you have any questions or would like to discuss your planned visit, please call the Disney Reservation Center at 407-W-DISNEY, or contact your travel professional. Thank you for your understanding and patience.

Anyone else have their dining reservations canceled due to this technical issue?

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.