When it comes to a Walt Disney World Resort vacation, half of the fun is staying on property in a Disney World Resort hotel.
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Staying at a Disney World hotel comes with special privileges. First of all, that unique Disney ambiance is in the air, even in the Resort hotels! They’re usually heavily themed, and Guests feel immersed as soon as they arrive.
The transportation to and from the Parks is fun and whimsical, reminding Guests that they’re about to visit a Disney World theme park the entire ride over!
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But one of the best things about staying at a Disney World Resort hotel is the well-known Disney standard for customer service, experience, and cleanliness. Whether staying at a Value Resort, a Moderate Resort, or a Deluxe Resort, these high standards still apply, so Guests get that Disney Resort hotel experience every time.
It was recently reported that one Guest took to social media to share an experience about a recent stay at Walt Disney World Swan and Dolphin. This stunning Resort is located in the heart of Walt Disney World Resort, just a breezy boat ride or walk to and from popular Disney destinations, including EPCOT, Disney’s Hollywood Studios, and the dining and entertainment district, BoardWalk.
The Guest reported on social media that she had a negative experience with her family while staying at Swan and Dolphin Hotel due to dust and bugs. After personally speaking with contacts at Swan and Dolphin, we now have a full understanding of the situation and are happy to share that the situation was resolved with the Guest. Additionally, there was no bed bug incident.
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Swan and Dolphin, like all Disney Resort Hotels, believes cleanliness and prompt response to Guests’ needs are of the utmost importance. We can’t wait to enjoy our next stay at this must-do Resort!