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Disney World Accused of Failing Guests After Alleged Injury Incident

Disney Springs draws some of the largest crowds anywhere at Walt Disney World Resort.

The entertainment and shopping district has evolved into a destination of its own, with restaurants, bars, and retail locations remaining busy long after the parks close each night.

A happy couple savors gelato outside Vivoli Il Gelato at Disney Springs
Credit: Disney

One of its most recognizable dessert spots is now facing legal scrutiny alongside Disney itself.

Vivoli il Gelato, located in The Landing section of Disney Springs, has operated at the resort for years, serving Italian-style gelato, milkshakes, and sundaes to thousands of guests every week.

Now, a newly filed lawsuit claims two visitors suffered injuries during an alleged incident outside the location.

Disney Named in New Guest Injury Complaint

Court documents filed in Orange County on May 15 accuse Walt Disney Parks and Resorts U.S., Inc. and Vivoli Orlando LLC of negligence tied to an alleged accident at Disney Springs.

According to the complaint, Laura McDonald and Brandon Kilbourne were visiting Vivoli il Gelato on June 4, 2024, when the incident allegedly occurred.

The iconic green LEGO sea serpent emerges from the Disney Springs lake.
Credit: Erica Lauren, Disney Dining

The lawsuit claims Kilbourne stood up from a table connected to multiple chairs before the furniture allegedly flipped over because it was unsecured.

Attorneys for the plaintiffs claim both guests suffered “serious injuries” during the incident.

The filing alleges Disney and the restaurant operator failed to properly inspect, maintain, and secure the outdoor seating involved.

Court documents further claim the allegedly dangerous condition existed for “an unreasonable length of time” before the incident took place.

World of Disney in Disney Springs
Credit: Disney

The plaintiffs are seeking damages exceeding $50,000.

Disney Continues Dealing With Guest Lawsuits

The new filing is one of several recent lawsuits connected to alleged guest injuries at Walt Disney World Resort.

Earlier this year, Disney responded to a complaint filed by Kentucky resident Rhonda Smith, who alleged she suffered permanent injuries after tripping near the trolley tracks on Main Street, U.S.A. at Magic Kingdom.

Disney denied liability in that case, arguing the tracks were “open and obvious.”

A crowded Disney World Main Street, U.S.A. at a theme park with a grand, fairy-tale castle at the end. The street is lined with elaborately decorated buildings and adorned with festive pumpkins and autumnal decorations. The sky is overcast. People of all ages are walking and taking photos at Magic Kingdom.
Credit: Nicholas Fuentes, Unsplash

Another lawsuit filed in late 2025 accused Disney of failing to maintain safe conditions near the Samawati Springs Pool area at Disney’s Animal Kingdom Lodge – Kidani Village after a guest allegedly slipped and fell.

Disney also successfully defended itself earlier this year in a separate Typhoon Lagoon case involving the Humunga Kowabunga water slide.

A judge dismissed that lawsuit with prejudice in January 2026 after a guest previously alleged she suffered “severe and permanent” injuries on the attraction.

Have you ever experienced a safety issue during a Disney trip?

Chloe James

Chloë is a theme park addict and self-proclaimed novelty hunter. She's obsessed with all things Star Wars, loves roller coasters (but hates Pixar Pal-A-Round), and lives for Disney's next Muppets project.

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