New measures have been introduced to address guest behavior and ensure a smoother experience at one Disney park, with changes to its entry rules officially effective today.
Inappropriate conduct has become an ongoing issue across Disney’s theme parks, sparking a global overhaul of park policies. In response, Disneyland and Walt Disney World have rolled out courtesy reminders, urging guests to embrace respect, kindness, and adherence to the park’s rules.
However, challenges persist, with ongoing reports of physical altercations and disruptive behavior. This year alone, guests have reported cases of physical violence between guests during showings of Fantasmic! at Disneyland Park, plus brawls in Magic Kingdom Park, Toontown, and even the courtyard at Disney’s All-Star Movies Resort.
Safety Issues at Shanghai Disneyland
Other parks have faced much more specific issues. At Shanghai Disneyland, a recent trend has seen an increasing number of young guests allegedly renting electric wheelchairs for the sole purpose of speeding through the park and even playing bumper cars.
As of today, Shanghai Disneyland is clamping down on who can enter the park with an electric wheelchair for this very reason.
From now on, only guests who are disabled, elderly, or have lower limb mobility impairments or specific health conditions will be permitted to bring electric wheelchairs into the park. Visitors must register their wheelchair use through the Shanghai Disney Resort Reservation Center at least two days before their visit.
Additionally, the park mandates a walking speed of no more than 6 km/h for wheelchair users to ensure safety and reduce misuse, as reports surfaced of young guests using electric wheelchairs for recreational purposes, such as speeding and playing bumper cars.
Additional Changes Coming on December 23
Beyond mobility-related changes, Shanghai Disneyland has revamped its ticketing system to counter ticket scalping and improve access equity
Starting December 23, tickets must be purchased using an ID that matches the ticket holder’s name, which must also be presented upon entry. Each ID can only be used to purchase one ticket. This change is expected to significantly limit opportunities for scalpers and improve the fairness of the ticketing process.
The park has also adjusted its policies regarding children’s tickets. Previously, eligibility was determined by a combination of height and age, creating potential confusion and inconsistencies. The new rules eliminate the height requirement entirely. Children under three years old will still enjoy free admission, while those aged three to 11 will now qualify for discounted tickets regardless of their height.
Shanghai Disneyland has made headlines with some quirky rules in the past. Earlier this year, it was reported that the Disney park has prohibited proposals. It was also claimed that playing cards are banned in the parks, although Shanghai Disneyland has since denied this fact.
What additional measures do you think Disney parks worldwide should consider to further enhance guest behavior and ensure safety?
Limiting Electric Vehicle use is a great start. There are way too many of them in Disneyland and I know people who rented them though they didn’t need them. They cause congestion and are a danger to others. They should also prohibit those huge kid carriers that look like play pens on wheels, as they take up too much room in an increasingly congested park. Finally: get rid of those bubble guns; kids just run them constantly, and the rest of us have to have bubbles hitting our faces, food and glasses. Isn”t there enough for a kid to see and do in the parks without having to constantly blow bubbles, too? The parks are too crowded for these annoyances.
And yet here in the United States, you have Disney cast members telling people they are denying for DAS, ” just rent a scooter or wheelchair if you have trouble standing in line”. My disability has nothing to do with mobility, and being told to rent a scooter was demeaning.
Yes limit them. Just a couple of days ago I was in disneyland and this older man was very impatient after the fireworks show with the heavy crowds, hit me 2 times and had the nerve to say that I need to learn to walk and told me to move out of the way. And also a formal dress code would be nice you have a lot off young ladies dressing up inappropriate
With the increased limits for Disability passes it’s bound to happen that there will be more ECV use. Want to decrease fights, stress and crowds? Go back to free fast passes and grant more DAS passes. Also, increase questions as to WHY a person needs an ECV. They are not toys. Enforce speed limits. As for these conveyances being a menace; yes they can be. But so can the guest RUNNING past them. A running man slammed into my husband while he was riding one and knocked them both over. It goes both ways.
Electric scooters should only be allowed for those who present a valid, doctor-signed disability certificate. No more scooters just because you are overweight or lazy. When approaching a que with a scooter, your magic band should coordinates with the magic band of the person at the end of the line that you have a schedule for. Then the scooter rider must go to a staging area where they wait their turn until the two magic bands coordinate.
As a former cm i will say that many of us agreed bringing alcohol into the main park etc. was a mistake. Honestly we get soanyore problems and people drunk and especially at Xmas with the eggnog they serve.we used to only see it from mad T party at night but after the alcohol was introduced sooooo manyotr issues with guests.