A ferry boat crash at Disney’s Transportation & Ticket Center (TTC) on July 31, 2025, has raised concerns about the safety of this popular mode of transportation after several guests were injured. The incident, which involved the General Joe Potter ferry hitting the dock with more force than usual, left passengers shaken and seeking medical assistance. Fortunately, no fatalities were reported, but the event has sparked a debate on Disney’s safety measures.
Incident Details and Witness Accounts
The ferry was docking at the TTC when the crash occurred, reportedly with a much harder impact than expected. Witnesses described the chaos that ensued as passengers were thrown forward from the jolt, with strollers flipping over and injuries reported. Photos shared by FOX 35 Orlando showed first responders from the Central Florida Tourism Oversight District’s Fire Department assisting the injured, including individuals in wheelchairs.
Tami Hackett, who was aboard the ferry with her family, shared her experience, describing the situation as frightening: “Suddenly we crashed into something and we all went flying forward, falling. The stroller landed on its back causing the girls to hit their heads. A lot of people screaming and really hurt bad.” She expressed frustration with the lack of communication from Disney staff afterward, calling the experience “unacceptable.”
Kelly, another guest aboard the ferry, described her granddaughter’s stroller being flipped over, causing her to hit her head. She criticized Disney’s response, noting, “There was no announcement made after hitting whatever we hit at full speed. The captain was not apologetic whatsoever.”
Paramedics Respond to the Scene
Emergency responders were quick to arrive on the scene, with paramedics from the Orange County Fire Rescue Department and Osceola County Fire Rescue & EMS providing assistance. The extent of the injuries remains unclear, but reports indicate that some of the injured guests were taken to urgent care. The lack of communication and formal instructions after the crash left passengers in distress, exacerbating the confusion.
Despite the serious nature of the incident, Disney has yet to make an official statement regarding the crash. FOX 35 Orlando reached out to Disney and the Central Florida Tourism Oversight District for comment, but no information about the cause of the crash has been shared yet. The weather, including heavy rain at the time, may have played a role in the incident, but further investigation is needed to determine the precise cause.
The General Joe Potter ferry is a crucial part of Disney’s transportation system, regularly ferrying guests between the TTC and Magic Kingdom. With the ferry being such a vital part of the resort’s operations, questions are now being raised about the safety protocols in place, especially in high-traffic situations like this one.
What Happens Next?
The incident has left many guests questioning the safety of Disney’s ferry system and how the company will address the concerns raised by the accident. With no fatalities but several injuries, Disney will likely be under pressure to review its procedures and improve its safety measures. For now, passengers continue to rely on this mode of transportation, but Disney will need to respond to ensure future safety and transparency for its guests.
Sadly, Disney is pretending this didn’t even happen, refusing to give a statement. My wife was injured and they haven’t even reached out to see how she is doing. Not very magical…