Universal Orlando Throws Shade After Theme Park Goes Dark

universal and disney
Credit Universal and Disney

Universal Orlando and Disney World are two of the most renowned theme parks globally, captivating millions of guests each year with their enchanting attractions and immersive experiences.

However, an unexpected event recently cast a shadow over the magic of these parks when a widespread outage knocked out cell phone services, plunging both Universal Orlando and Disney World into darkness for several hours.

universal orlando islands of adventure

Credit: Universal Parks and Experiences

While this outage affected both theme parks, Universal Orlando tweeted on X throwing shade at cell phone services with a photo of the E.T. attraction trying to get cell phones to work this morning since many services were down or guests.

Us trying to use our cell phones this morning.

The outage, which affected cellular networks across the region, had cascading consequences within the parks.

Without access to mobile communication, guests and staff alike found themselves disconnected from the outside world, unable to make calls, send texts, or access the internet. For many guests accustomed to relying on their smartphones for navigation, ride wait times, and digital tickets, the sudden loss of connectivity was disorienting.

Inside the parks, the absence of cell phone service disrupted various aspects of operations. Ride queue management systems were rendered inactive, which often relies on mobile apps to distribute wait times and virtual queue reservations. This led to confusion among guests, unsure of which attractions were operational and how long they would have to wait in line.

The Correct Way to Rope Drop Magic Kingdom

Credit: Disney/ Canva

Despite these challenges, the outage also offered a rare glimpse into a phoneless era when smartphones and digital technology did not mediate theme park experiences.

In the absence of constant distractions, some guests embraced the opportunity to engage more fully with their surroundings, striking up conversations with fellow visitors and savoring the sights and sounds of the parks without the filter of a screen.

et adventure ride

Credit: Universal

The good news is that the outage has since passed, and everything is working just fine at both Universal Orlando and Walt Disney World Resort.

While digital innovations have enhanced convenience and connectivity in many ways, they also underscore the importance of preserving moments of unplugged magic, where the focus shifts from screens to shared experiences and the joy of being fully present in the moment.

Were you affected by the outage? Tell us about it in the comments below!

About Brittni Ward

Brittni is a Disney and Universal fan; one of her favorite things at both parks is collecting popcorn buckets. While at Disney World Resort, Brittni meets the princesses and rides Kilimanjaro Safaris. At Universal, Brittni enjoys the Minions and watching Animal Actors on Location! When not at Disney World Resort or Universal Orlando, Brittni spends time with her family and pets.

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