A the has fans completely divided over how she was able to get a Access Services Pass at the Resort, who visited according to Newsweek.
In an online video that has been viewed more than 700,000 times, Kayla Ripp (@kaylaripp) documents her day at the Disney Parks, beginning with a plan for cutting lines for attractions, per her caption. She says she’s heading to get a pass.
“On our way to get our IBS pass to cut all the Disney lines,” the caption from the online video reads.
In her video, which has been taken down, the woman claims that her diagnosis of Irritable Bowel Syndrome, or IBS, allows her to secure a pass at the Disney Parks. The video showed footage of several people at the loading zone for an , but there didn’t seem to be a line for the ride.
Kayla’s video was titled, “How you rig the system,” which made many viewers question her intentions and her credibility in claiming such a diagnosis. Others, however, could relate to the video and to Kayla, saying they wish they had known an IBS diagnosis qualified them for a pass.
According to ‘s website, the Pass, also called a , is intended to help Guests who have “difficulty tolerating extended waits in a conventional queue environment due to a .”
When the was first rolled out to Guests, the service was available to Guests with cognitive disabilities, as well as disabilities that required the use of a wheelchair or motorized scooter, but that changed several years ago. Today, System ‘s website specifically says that Guests with mobility disabilities are not eligible for DAS.
“A whose is based on the necessity to use a wheelchair or scooter does not need DAS. Depending on the experience, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a at the that is comparable to the current standby wait.”
This is largely due to the fact that the . is -accessible, meaning that ramps and other elements are in place in the parks so that Guests who must remain in their wheelchairs or on their scooters can still make their way through queues, and enter different buildings and restaurants throughout
the Pass does not allow a to cut in line in front of other Guests. Rather, it allows a to request a for an that would be comparable to the time he or she would experience the if he or she were able to wait in line. This allows the with a and his or her traveling party to enjoy other areas of the parks until that arrives.‘s website does clarify that
The operates like a virtual placeholder in the queue for a and his or her traveling when a is unable to wait in line because of a or diagnosis.
A with of varying degrees may also be eligible for the program. such as Autism can preclude a from being able to wait in the queue for extended periods of time. Children and adults
But Irritable Bowel Syndrome could create a legitimate need for a , based on the symptoms of the syndrome.
According to the Mayo Clinic, “Irritable bowel syndrome (IBS) is a common disorder that affects the large intestine. Signs and symptoms include cramping, abdominal pain, bloating, gas, diarrhea or constipation, or both. IBS is a chronic condition.”
Chronic diarrhea could preclude a from waiting in line for an extended amount of time.
Many viewers were angry at Kayla after seeing her video, but considering the symptoms of the syndrome, it could make sense that a with IBS might not be able to withstand extended wait times in the queues at , and some of her viewers agree.
“People upset have clearly never had to struggle with the urgency of IBS,” read one post. “Most of us don’t eat at theme parks out of fear [of] a flare-up while in line.”
“Omg, you get it for IBS??!!” asked another viewer in a post. “I have literally waited in so many lines, just to have to skip the ride because [my IBS] strikes and I can’t make it.”
But there were still many viewers who were angry with Kayla over the video.
One user pointed out that Kayla bragged about beating the system with the title of her video.
“We know [IBS] is a real condition and needs accessibility,” wrote one user. “No one is doubting that. What’s giving [us] the ick is ‘that’s how you rig the system.'”
Another user was very upset with Kayla, commenting that the title to her video “violates [Disney’s] terms and can result in a lifetime ban.” Incidentally, if Kayla’s video was reported to Disney Parks, that could be the reason the video is now unavailable online.
One viewer accused Kayla of abusing the system in place for those who truly need it.
“This doesn’t sit right with me–abusing the system when people with actual disabilities need these benefits,” the user posted.
In the comments section of the video, Kayla commented that she and her sister have both had to have medical procedures. She says together, they’ve had “over 20 surgeries” and that both women have “their own disabilities.”
Kayla posted, saying that the video was “just for jokes.” Another user who has the same last name as Kayla commented that Kayla does truly have IBS. The user further commented that there was “no need for the hate.”
Defending Kayla from the negative comments online, one user posted, saying, “These comments need to chill. If you don’t have IBS you don’t know how debilitating it can be at times. Not up to you to judge what she needs!”
the Access Services Program. The new program allows Guests to pre-register for the before they ever visit the parks. Before this change, each who needed a was asked to visit Relations on their first day in the parks so that information could be gathered about the . Then a Cast Member would take a photo of the and enter their information into the system so that it was linked to his or her plastic ticket or MagicBand. Relations Cast Members were also able to link the ‘s family members to the system as well. This allowed for the traveling party to always accompany the with a on each or ride. has recently made significant changes to
Guests can still visit to begin the DAS process. The new program also allows for a same-day self-selection tool. This allows Guests to make selections right from the Relations inside each of the four theme parks at My app during the day of a park visit, rather than needing to approach the individual kiosks to obtain a .
“Any member of a DAS party can obtain a for the whole party, but the registered using DAS must be present when the is redeemed. Return times do not expire, but a party can only hold one active .
Guests can also visit the Experience Team to receive return times when using a mobile device is not possible.” Relations or speak with a member of