Taking your children to Walt Disney World in Florida is supposed to give them everlasting and amazing memories. The experience is supposed to shape their young minds positively. However, one family now claims that a recent incident at the theme park has left their children traumatized and fearful of Disney World.
Children Traumatized After Expedition Everest Ride Breakdown
In an online interview with Fox Business, the father, Joe Sherman, explained that his family has often attended the Orlando theme park. However, his children have become afraid of it after getting stuck for over 30 minutes on the Expedition Everest roller coaster at Disney’s Animal Kingdom.
Expedition Everest is a thrilling roller coaster ride at the Orlando theme park. The attraction takes riders on a high-speed train journey through the Himalayas, featuring twists, turns, and encounters with the mysterious Yeti creature. The highlight is a backward segment halfway through the experience. Furthermore, the attraction is the tallest roller coaster at the theme park.
Recently, an Expedition Everest ride breakdown caused the coaster to stop on the upward ascent of the mountain. Guests, including Sherman’s young children, were trapped at a steep angle for 30 minutes. The parents had allowed their two daughters to board the ride together while they watched from below.
Ride stops are common at theme parks to prevent incidents. However, the length of time left at this steep angle without any updates could definitely cause anxiety. Cast members assured the parents that this was normal and the children would be fine.
Nevertheless, the two girls returned to their parents in tears. Sherman explains in the Fox Business interview that they no longer want to go to theme parks or ride roller coasters and “require therapy” from the traumatic incident.
Furthermore, he explains that the Expedition Everest ride breakdown caused his wife a lot of stress at the moment as well. They scold Disney World for not being able to provide his wife with adequate updates to comfort her during the ordeal.
Disney’s Declining Guest Service
The family then contacted Disney for compensation. However, they were unimpressed with the results, which they claim was a “corporate response.” Disney apparently offered them Fast Passes and nothing more.
The entire situation has left this family feeling jaded about Walt Disney World. What was once their consistent destination is now a nightmare for the children. Further still, these parents now say Disney’s reputation for quality service has gone downhill.
Do you agree with this family? Do you believe Disney’s guest service has declined in recent years? Does this incident call for more compensation from Disney? Let us know in the comments below.