The Unexpected Change Cast Members Are Warning Disney Guests About
When Disney makes a big change, it usually comes with fireworks and press releases. But some of the most helpful updates fly under the radar—and the cast members quietly let guests in on the secret. That’s exactly what’s happening now with the Disability Access Service (DAS).
One-Year Validity? Yes, Really
As of May 2025, guests approved for DAS will have access for 365 days. That’s a significant shift from the old system, where approvals lasted 30 days and gradually increased to 120 and 240.
The best part? You don’t have to reapply every few months anymore. Frequent visitors, especially Annual Passholders, are loving it. But here’s the twist: Disney hasn’t made much noise about it. Most guests hear the news from cast members directly, during their DAS video registration, or at in-park help desks.
One guest shared that their CM said, “You’re good for a year now—no need to return to reapply.” A quiet but welcome surprise.
The Wording Change That Opened Doors
Disney also quietly updated its explanation of DAS qualifications. The word “only” used to limit the policy to guests with developmental disabilities like autism. Now, that word is gone, and the phrasing is more open.
It sounds small, but that shift gives cast members more room to approve people whose needs may fall outside the previous hard line. Think anxiety disorders, PTSD, or other challenges that can make waiting in long lines overwhelming.
Cast Members Under Pressure
Interestingly, this change occurs when some guests have reported that cast members seem… off. On Reddit, a few users shared that CMs weren’t as friendly or patient as they used to be.
“It used to feel like every cast member went out of their way to make the day special. Now, some seem stressed, like they’re just trying to get through their shift.”
One theory? Burnout. CMs are juggling post-pandemic stress, staffing issues, and a flood of guests using Lightning Lane and DAS. It’s a lot. So when they do take the time to share a helpful update about DAS—especially when it’s not even part of the script—it says something about how much they still care.
Planning and Showing Grace
Here’s what to do: If you think DAS applies to you or someone at your party, start the registration process before your trip. And remember—Disney’s policies are evolving, so it never hurts to ask questions.
Oh, and next time a cast member gives you a helpful tip with a tired smile? Thank them. They’re the ones making the magic happen, even when they’re running on empty.
