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Wild Moment: Disney Safari Ride Breaks Down and Guests Must Walk

Imagine thinking your day at Disney’s Animal Kingdom would be all smooth sailing—only to end up climbing off a safari truck and walking through the dirt. That’s exactly what happened to a group of surprised guests when Kilimanjaro Safaris hit an unexpected snag.

Animal Kingdom's Tree of Life
Credit: Jess Colopy, Disney Dining

The attraction, known for giving riders an up-close look at giraffes, lions, and elephants, suddenly stalled out near the end of its route. A video that’s now circulating online shows the moment things came to a halt, and Cast Members stepped in to assist. Guests were guided one-by-one down a portable ladder and asked to walk the rest of the way back.

Thankfully, no one had to dodge wild animals—this happened near the exit, where no animals roam freely. Still, it’s not every day your Disney vacation includes a jungle detour on foot.

A Ride Known for Calm… Until It Isn’t

Kilimanjaro Safaris is supposed to feel like a peaceful drive through a simulated African savanna. You sit in an open-air vehicle, take in the scenery, and maybe snap some photos of zebras or hippos. It’s one of those rides that usually goes off without a hitch.

A baby elephant walks alongside an adult elephant in a naturalistic enclosure. Trees, rocks, and logs are present in the background, depicting a zoo or wildlife sanctuary environment. The adult elephant has its trunk raised, possibly guiding or communicating with the baby.
Credit: Disney

But this trip had a twist. While it’s not clear what caused the truck to stop—whether it was a glitch or a mechanical failure—Disney followed standard safety procedures and evacuated everyone. That meant breaking out the ladder, guiding guests down carefully, and walking them to safety.

Disney Staff Handled It Like Pros

If you’re going to be stuck somewhere at Disney, this wasn’t the worst place. Cast Members kept things calm, stayed with the group, and made sure everyone exited safely. According to those who were there, the staff handled the surprise situation like it was just another day in the wild.

A giraffe stands near a safari vehicle on a grassy area with lush greenery and other giraffes in the background. The scene, reminiscent of the animal kingdom in a natural habitat, is filled with tall trees and bushes.
Credit: Nicholas Fuentes, Unsplash

Guests, for their part, seemed amused. Many recorded the moment, clearly realizing this was going to be one of those “remember when…” stories they’d be telling for years.

A Rare Peek Behind the Magic

Evacuations like this don’t happen often, but when they do, it’s a reminder that even Disney isn’t immune to real-world hiccups. Safety always comes first—especially on rides that run through areas shared with real animals. Even though the wildlife wasn’t anywhere near this evacuation point, Disney doesn’t cut corners.

So while the ride didn’t go as planned, the guests still walked away with something special: a behind-the-scenes experience few ever get to see.

Andrew Boardwine

A frequent visitor of Walt Disney World Resort and Universal Orlando Resort, Andrew will likely be found freefalling on Twilight Zone Tower of Terror or enjoying Pirates of the Caribbean. Over at Universal, he'll be taking in the thrills of the Jurassic World Velocicoaster and Revenge of the Mummy

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