Top 10 Questions & Answers About Shopping At Walt Disney World

If you like shopping, you are going to love all that is available at Walt Disney World. The gift shops are theme designed and carry merchandise you can’t find anywhere else. Some of the product lines are in such high demand that you can only buy 2 of them per day. There are wonderful Disney themed shops in the resorts, the theme parks, water parks, and Disney Springs that you are going to have fun exploring. The shops are open for shopping early and very late so you should be able to fit it in along with all your theme park fun. You can have your purchases sent to the front of the park to be picked up when you leave, sent to your Disney resort or even shipped to your home right from the register. If you find yourself at home suddenly remembering an item you meant to pick up before you left, you still have an option to buy it and have it shipped to you. Read on for all the juicy details!

10. What are the operating hours for Walt Disney World merchandise locations?

Shops at the Magic Kingdom are open the same hours as the park is, with the exception of The Emporium that is open 1 hour later than park hours. Epcot stores are open for the length of park hours. Hollywood Studios has shops on Sunset Blvd. and Hollywood Blvd. are open from 30 minutes after closing up to two hours after park closing. Some of the larger ride gift shops are open up to one hour after park closing since riders exit through the gift shops. Animal Kingdom: Disney Outfitters, Island Mercantile, and The Outpost are open 1 hour past park close, the rest follow the park operating hours. (The Dinosaur gift shop that you exit through does not remain open past park close.) Disney Springs shopping is open very late, but check the Times Guide for the current times.

9. Are there any coupons?

Walt Disney World counter service locations will sometimes offer a 20% off coupon on the receipt. The coupons are good at specific shopping locations during specific hours. That is a pretty good discount and the only coupons honored at Walt Disney World stores. The Birnbaum’s Walt Disney World Guide Books have some coupons in the back for select Disney Springs shop locations.

8. Can I get a discount?

If you are an Annual Passholder or Premium Annual Passholder you will get a discount at specific shopping locations. The discount is 10-15 % off. If you are a Chase Disney Visa cardholder and spend at least $50.00 on merchandise at World of Disney, and a limited list of other Disney shops, you will receive a 10% discount on the entire purchase excluding tickets, gift cards, DVD’s, Sundries, Collectibles and other select merchandise. Check the Chase website for current list of shops. If you are a DVC member you can enjoy a 10% off discount at Disney owned-and-operated locations with the same exclusions mentioned above and adding film, and film processing. Most of the shops in World Showcase do not participate in this discount. The DVC Member website offers a pdf printout that you can carry with you with all the current locations participating in the discount and the amount of the discounts. If you purchase a Birnbaum’s Guide to Walt Disney World you will find some pages of cut-apart coupons in the back.

7. Do I need at ticket to shop at Disney Springs or the resorts?

No, there is no admission fee to Disney Springs so you could save a park ticket and easily spend a day in Disney Springs. You may also visit any Disney resort without being a guest there or having a ticket for exploring their shops and restaurants. Make sure you visit the Marketplace Co-Op in Disney Springs Marketplace, which has a wonderful collection of Disney shops!

6. Where can I find …?

Looking for a specific item? You can go to the desk set up to answer that specific question about a specific item in World of Disney, near the parking lot side of the store. Just ask a Cast Member and they can point you to it.

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5. Why is there a limit on some of the merchandise?

Some of the merchandise is in such high demand that without that limit the items would be sold out within the first hour after park opening. These items are then often resold by vendors at a much higher cost and leaves nothing for regular park visitors. Disney does not like to disappoint their guests and want to provide the merchandise to them when they visit the parks. Frozen merchandise and Disney-Vera Bradley merchandise has been limited in the past.

4. Can I get my packages sent to my Disney resort room?

You can have it delivered to your Disney World resort as long as you are not checking out today or tomorrow. Let the Cast Member know when you are checking out that you would like to do this. It can take up to two days for the items to be delivered to your home resort gift shop. You will need to take your copy of your receipt to the gift shop and pick it up. You should receive a phone message from the gift shop that your package is there and ready to be picked up. It will not be delivered to your room. You also have the option of having your purchases available for pick-up at the front of the park when you are ready to exit. There are some items that they will not be responsible for with either of these options that included items that will melt, items that will break, and items that are alive (such as the Bonsai trees in Japan, Epcot).

3. Will Disney ship my packages?

Yes! You can have your theme park, Disney resort, or Disney Springs purchases shipped via UPS or Fed Ex for an additional fee. If you want to pack up items yourself you can ship them at the front desk of your Disney resort. If you need boxes and packing materials you can find those at the convention resorts such as Contemporary, Yacht Club, etc. Your resort Guest Services can help you locate shipping materials and assist you with the shipping. If you are shipping your Walt Disney World resort purchased items you can do that at the time of purchase and they will do the packing and shipping for you.

2. Where is the largest Disney store at Walt Disney World?

That would be the World of Disney store in Disney Springs Marketplace. Each Walt Disney World park has their own largest store, in Magic Kingdom it is The Emporium, in Animal Kingdom it is Island Mercantile, in Hollywood Studios you have Mickey’s of Hollywood, and in Epcot it is Mouse Gear.

1. What if I have to leave before I can go back and purchase a specific souvenir but I still want it?

If you have a description of the item you can phone Merchandise Guest Services at 877-560-6477 (toll-free), or email them: Merchandise.Guest.Services@DisneyParks.com. They will help you to find the exact item you are looking for and you will be able to purchase it. The more you know about the item, such as what park, shop it is in, the SKU on price tag, price, etc. will make it more likely that you will find it. If it is something you really love, but you are not sure you want to buy it this trip, take a photo of the item, the price tag, and maybe a photo of the shop sign, so you can track it down easier after you get home.

About Cassie

Cassie L. I am a lifelong Disney fan. I attended Walt Disney World in 1971, and was there during the opening week of EPCOT, and have visited the Disney Parks for than 30 times. I have had the privilege of visiting Disneyland as a child, and then again with my children. My family recently moved from the northeastern United States to the Walt Disney World area. I now have cast members in my family and enjoy hearing the magical stories at the end of a shift. I love visiting all of the parks and getting to try more Disney food and being able to share it with you to help you plan your own magical day at Disney.