10 Questions & Answers About What To Do In An Emergency At Walt Disney World

Disney security ban
Credit: Disney Dining

Have you found yourself wondering while enjoying your time in an attraction queue what would happen if there was an emergency in the Park?  Well, rest assured that your safety is paramount to Walt Disney World.  Every Cast Member is trained in safety; in fact, it is the number one focus in their training. Disney has many plans in place for any emergency situation that could arise.  The most important thing you can do is listen to what the Cast Members are telling you to do in an emergency situation. Don’t hesitate to report something or someone suspicious to a Cast Member.

10. If I have a family member on a ride that stops, what should I do?

You may notice the ride shutting down, or you don’t see ride vehicles moving, or you see the people in line being told to leave and doors being shut. Rest assured that your family member is being attended to by the Cast Members. Wait wherever you agreed to meet them after the ride so they can find you right away or ask a Cast Member where to wait to meet your family member outside the ride.

9. My child has a blister, a headache, or not feeling quite right, can someone help?

Yes, you may visit the Nurses Station; there is one in each park to help with these concerns. They can treat blister wounds, offer advice on other concerns, and the number one thing you can do for your child’s health is to keep them hydrated. Ask for a cup of water at any counter service location if you don’t want to purchase water bottles.

8. I don’t feel safe; there is a group or individual following or interfering with me, what should I do?

There are Park Security personnel all over the parks, walking around, ready to help you.  Just contact a Cast Member and they will get security in the area very quickly. Cast Members will stay with you while waiting for security to get to the area, making sure you are in a safe area.

7. Part of my family came ahead of me and I planned to meet them inside but the park just closed due to being at capacity, how can I get to them?

On days that capacity crowds are expected, keep your party together at all times.  If the park is closed due to capacity you may still have an option to get in. If you are a Disney resort guest you have the greatest chance of getting in when some other guests leave.  The closures are done in phases so if you are a resort guest you might still get in.  If it is closed. Period.  You have to wait for other guests to leave before the park will admit more through the front gates.  You could be waiting several hours.  This is why it is best to keep your entire party together. Something else to consider is if you have a restaurant reservation, it is not enough to get you into a closed park.

6. What if I lose something valuable on an attraction?

If it is dropped on a water ride, do not expect the attraction to be drained to retrieve it. In some cases if it is something that can be clearly seen, they may attempt to pick it out of the water. You will be directed as to where to go to file a claim on your personal property at Lost and Found for each park.

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5. What if I sustain an injury?

Alert a Cast Member who will call for help if needed. Be prepared to answer questions about how you were injured, your age, any other health conditions you may have. Don’t worry, Cast Members are trained to help you and get immediate attention of Emergency Medical personnel.

4. What if there is a fire in the attraction?

There are smoke and fire detection devices throughout the attraction and Cast Members will be alerted to the issue and they will direct you to safety.  It is very important that you follow Cast Member directions without stopping and asking questions, it could save your life and those of the other guests and Cast Members.

3. My ride stopped; will someone come to help me?

Yes. If your ride stops, and it is not going to be able to start again, Cast Members will come to assist you.  The most important thing for you to do is to stay seated and wait for instructions.  They have not forgotten you are there.  There are security cameras all over the rides so the Cast Members know where you are and what you are doing.  If a guest does something unsafe, the ride will stop until it is safe to move again.   Never get out of your ride vehicle without Cast Member assistance.  You will hear over the rides audio system what is happening and that you need to wait until Cast Members come to you. They move as quickly as possible to every area of the ride so just be patient.  I was recently on the last lift just before the big drop down Splash Mountain and only the second time in my life being evacuated from a Disney ride.  The CM’s moved quickly and helped us out of our log at that uncomfortable angle.  We were walked down a walkway to a door to the outside and were guided back stage until being directed back on-stage.  It all happened quickly and efficiently.  We were given a ticket that allowed us to enter the FastPass+ line at any thrill attraction in the same park, including Splash Mountain when it reopened.

2.  What if the weather is looking really bad?

Walt Disney World has great weather radars that they consult for up to the minute forecasts of any storms in the area. If it is life threatening Cast Members will guide you inside structures that are storm shelters. Outdoor rides will close if there is any lightning in the area, and possibly if there is heavy rain and severe winds.

1. What if I become separated from my child? What should I do?

The first thing you do is notify any Cast Member and ask for help. Give a complete description of what they are wearing and a description of the child, where were you heading next, etc. No need to panic as Cast Members can be enlisted to help immediately. Don’t wait to ask for help.  Before coming to the Parks you should also advise your children that if you get lost or separated from each other they should go to a Cast Member, someone wearing a name tag, and tell them they are lost. A Cast Member will stay with your child until you are reunited.

I hope that this puts your mind at ease and you will not feel the need to panic if you find yourself in one of these situations while at Walt Disney World.  Disney is ready to assist in any of these types of situations and they can get any necessary professional help quickly.

About Cassie

Cassie L. I am a lifelong Disney fan. I attended Walt Disney World in 1971, and was there during the opening week of EPCOT, and have visited the Disney Parks for than 30 times. I have had the privilege of visiting Disneyland as a child, and then again with my children. My family recently moved from the northeastern United States to the Walt Disney World area. I now have cast members in my family and enjoy hearing the magical stories at the end of a shift. I love visiting all of the parks and getting to try more Disney food and being able to share it with you to help you plan your own magical day at Disney.