Service Dog Causes Disney Attraction to Stop Mid-Ride

Service Dog Stop Runaway Railway
Images Credit: Disney / Clipart

The Walt Disney World Resort property is service animal friendly. From a service dog to a service miniature horse, as long as the animal is trained to work to assist with an individual’s disability, it is allowed. In this situation, it seems like a service dog caused an attraction to stop mid-ride as Cast Members thought it was a child.

While trained service animals can be in most locations within a Disney Park, there are of course a few attractions service animals are not permitted to ride, due to the nature of the attraction.

Mickey and Minnie Runaway Railway
Mickey & Minnie’s Runaway Railroad (Photo: Disney)

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At Disney’s Hollywood Studios, attractions such as Alien Swirling Saucers, Rock ’n’ Roller Coaster Starring Aerosmith, Star Wars: Rise of the Resistance, and The Twilight Zone Tower of Terror are just a few of the attractions on the restricted list. Mickey and Minnie’s Runaway Railway however is a YES for service animals.

A Disney Guest and her service dog, Ezzie, accidentally caused the popular Runaway Railway attraction at Walt Disney World to stop mid-ride, as Cast Members thought the pup was actually a child.

Mickey and Minnie's Runaway Railway
Credit: Disney

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@poodles_and_crafts took to TikTok to post a video with the comment, “just being a good girl and giving Disney workers heart attacks #disneyworld #servicedog #notachild”. The video comment includes, “The time my dog caused a safety issue and they stopped the ride because they thought a kid had gotten out but she just laid back down.”

Kelci Grupe (@poodles_and_crafts) goes on to say during the video, “So, we’re stopped right now because apparently they thought Ezzie was a person and they kept telling her to sit right in the seat face forward and underneath the lap bar. Oops.”

It sounds like the Cast Members were doing their job, keeping Guests safe. If Ezzie was a child and out out of her seat, this could cause a safety issue.

The brief video of the incident is making its way around TikTok with over 18.5k views. Check it out below or find it here:


just being a good girl and giving Disney workers heart attacks ? #disneyworld #servicedog #notachild

♬ original sound – Kelci Grupe

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Oops! Well, we’re sure this is one of those scenarios that is inevitable at times. We’re thankful the Cast Members were doing their jobs and that Ezzie was still able to enjoy the attraction with her owner.

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.