Menu

EPCOT’s Festival of the Holidays Faces Backlash Over Pricing and Experience

A group of people, some wearing Mickey Mouse ears, stand at night facing a large, illuminated geodesic sphere with a red and white swirling pattern. Trees and flags are also visible in the background. The scene takes place in a theme park.
Credit: Disney

Price Surge at EPCOT Festival of the Holidays

EPCOT’s Festival of the Holidays has kicked off with an unexpected twist. Attendees quickly noticed an unprecedented 36 percent price increase overnight. Guests hoping to indulge in the festival’s traditional delights around the World Showcase were met with sticker shock, particularly at popular food stalls like the Tuscany Holiday Kitchen in the Italy Pavilion.

A Disney World Christmas Day parade with Mickey and Minnie Mouse waving at the crowd.

Credit: Disney

For instance, the much-loved Bombardino Freddo, a creamy blend of egg nog and Italian brandy, was available for $11.75 on Thanksgiving, only to leap to $16 the very next day. This abrupt shift was highlighted by a hastily taped sign that did little to ease the frustration of many patrons. The experience led to an outpouring of reactions on social media, where users voiced their dismay at what they described as “price gouging” during what is meant to be a season of celebration and goodwill.

Example of Price Increases at Food Stalls

Guests at EPCOT quickly became aware of the pricing discrepancies that marred their festive mood. Complaints ranged from the noticeable price spike to feelings that the overall value had diminished significantly. While Disney parks are often known for their elevated costs, this year’s drastic increase was shocking to many familiar with previous pricing levels.

Guest Reactions on Social Media

Social media ballooned with comments reflecting the discontent of festival-goers. Many expressed disbelief at the sudden price hikes and nostalgia for more affordable offerings in the past. A common sentiment echoed through comments revealing how this year’s festival felt less festive and more burdensome financially.

Italy Pavilion

Credit: Disney

Comparisons to Previous Festivals

As guests shared their discontent, nostalgia for past festivals emerged. Many longed for times when EPCOT’s Festival of the Holidays featured enchanting offerings and maintained reasonable pricing.

Guest Sentiment on Price Changes

There was a marked longing for the days when the festival offered a better bang for their buck. Attendees reminisced about past experiences that didn’t leave them financially strained, emphasizing how this year’s spike impacted their enjoyment.

Nostalgia for Affordable Previous Years

The warmth usually associated with holiday celebrations seemed to fade under the burden of these new prices, leading visitors to fondly reflect on earlier festivals. Many seemed to feel that the essence of the event had been overshadowed by financial demands that appeared harsh and unwelcome.

A vibrant indoor scene with lush greenery and colorful lights. A small boat glides through a waterway surrounded by illuminated plants and trees, creating a magical, tropical atmosphere under a blue-lit dome ceiling.

Credit: Disney

Impact of Rising Costs on Experience

Rising costs not only influenced how attendees planned their day at EPCOT but also impacted their overall enjoyment of the festival. For numerous visitors, what once was a joyous outing spiraled into a consideration of budget constraints, detracting from the holiday spirit.

Aesthetic Concerns and Guest Experience

Price surges were not the only concerns impacting guest experiences at the festival. Feedback regarding decorations and the overall theme of the event revealed mixed responses.

Mixed Feedback on Decorations

While EPCOT is known for its stunning decorations during the holiday season, many festival-goers expressed disappointment, noting that some areas felt lackluster compared to previous years. Even the elaborate decorations highlighting various cultures could not wholly mitigate the sense of dissatisfaction that some expressed.

A choir dressed in green and gold robes sings on tiered stands, surrounded by a starry blue background. Musicians perform in front with string and wind instruments. A large star decoration hangs above the stage.

Credit: Disney

Lifeless Areas Impacting Festivity

One area that drew unfavorable comparisons was CommuniCore Hall, which guests labeled as “lifeless.” Although expectations were high for this newly opened space to undergo a festive transformation, many reported that it fell short of their hopes.

While some enjoyed the impressive gingerbread recreation of Spaceship Earth, the surrounding area lacked vibrancy and warmth, leaving guests feeling disconnected from the festive atmosphere they yearned for.

Expectations vs. Reality in Theming

As visitors traversed through EPCOT, the contrast between their expectations and reality became increasingly stark. Many had anticipated a sensory journey filled with wonder, only to find portions of the festival lacking the energy that characterizes Disney’s holiday experiences.

Highlight of the Festival: Candlelight Processional

Despite the price issues and mixed feedback on theming, one event within the EPCOT Festival of the Holidays retained its glow: the Candlelight Processional.

An actor dressed as santa claus reads a list in a festive outdoor setting with topiary and spectators in the background.

Pere Noel at EPCOT’s International Festival of the Holidays/Credit: Becky Burkett

Star-Studded Celebrity Narrators

This year’s Candlelight Processional featured a roster of celebrity narrators, including beloved figures such as Josh Gad and Whoopi Goldberg. Their performances resonated deeply with audiences, adding a cherished element to the festival amidst the turmoil surrounding pricing and experience.

Importance in Festive Experience

The Candlelight Processional has long been a reminder of the holiday season’s true spirit. Its presence within the festival offered a moment of escape from the frustrations attendees faced elsewhere, keeping the essence of celebration alive.

Disneyland Festival of Holidays

Credit: Disney

Positive Audience Reception Overall

Audience reception for the Candlelight Processional was overwhelmingly positive, contrasting sharply with the dissatisfaction noted in other areas. The beautifully blended storytelling and musical performance captivated attendees, reminding them why EPCOT has held a special place in the hearts of many over the years.

Long-Term Implications for Disney

The backlash surrounding the pricing and experience at EPCOT’s Festival of the Holidays raises significant concerns for Disney going forward.

Disneyland Festival of Holidays

Credit: Disney

Financial Strain on Visitors

The steep increase and growing costs may induce financial strain for visitors, leading some to reconsider their plans for the festival. This shift could ultimately impact the overall attendance and vibe at Disney parks.

Potential Decline in Future Attendance

If excessive price hikes persist, the long-term implications for attendance could be dire. Loyal fans may forego festivals they once cherished, citing excessive expenses and diminished experiences as critical factors in their decision.

Need for Re-evaluation of Festival Pricing

Given current frustrations, Disney needs to recalibrate its festival pricing strategy. Engaging guest storytelling through meaningful theming and reasonable prices could help mend relationships with disappointed fans. Attendees hope for a revamped experience that integrates festivity with value, promising a return to the joyful celebrations they once knew.

About Rick

Rick is an avid Disney fan. He first went to Disney World in 1986 with his parents and has been hooked ever since. Rick is married to another Disney fan and is in the process of turning his two children into fans as well. When he is not creating new Disney adventures, he loves to watch the New York Yankees and hang out with his dog, Buster. In the fall, you will catch him cheering for his beloved NY Giants.

2 comments

  1. I’ve notice that Festival Pricing in general has increased dramatically since the pandemic! While I didn’t attend the “Festival of the Holidays” this year, I DID attend the “Festival of the Arts”, “Flower & Garden Festival”, & the “Food & Wine Festival” — ALL three of these had notably higher prices at the majority of the various kiosks! Pre-Pandemic, it was rare to find ANYTHING price above $8-$9, but recently it’s become difficult to find anything priced less than $10 in my experience… or at least anything that I’d consider purchasing food or drink-wise!

    • Interesting, i just went back and looked – 4 out of 40 food items were over $10 for FOTA… 10% and I believe 3 of those were items from the owned and operated pavilions (Mexico, France, Italy) who price their items and have been in that range of pricing for years. Even better, only 2 items were $10 or over out of 58 food items for Flower and Garden and I’m not saying the other 56 were $5, it was an equal range of $5-$8 items. If you can’t find anything you wanna try out of 56 items… idk what to tell you.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.