A trip to Disneyland is meant to be a magical experience, where guests can escape into a world of fantasy and fun. However, not every visit unfolds like a fairy tale. For cast members and security personnel tasked with maintaining order, dealing with rude and disruptive guests has become an unfortunate part of the job.
A recent incident at Disneyland Resort showcased just how tense these interactions can become when a security guard refused to tolerate a guest’s disrespectful behavior.
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A Heated Encounter at the Security Checkpoint
A Reddit post from user StephInVegas recently went viral after they shared a firsthand account of a tense confrontation between a Disneyland security cast member and a guest who reportedly hurled profanities at them.
According to the post, the altercation took place at Downtown Disney’s security checkpoint, a location that can see long lines and impatient visitors.
Had just gotten through security at Downtown Disney and I hear a man yell, “EXCUSE ME” so loud it genuinely made me jump. See the security guard following a guest and shouting, “What did you just say? What did you just say to me? Say it to my face.” And the guest was clearly nervous. Security cast member says “I heard you calling me profanities as you were walking away. Say it to my face. What did you call me? I’m going to call my lead so you can tell him what you just called me.” We were walking as this transpired, but the guest was being extremely condescending and saying “great, call him!” And was trying to walk away quickly from the situation. No idea what ended up happening, but the security cast member was very heated and it was so satisfying to watch this guest get called out.
Satisfying Moment Watching Cast Member Call Out a Guest
byu/StephInVegas inDisneyland
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While it is unclear what happened after the interaction, the security cast member’s reaction sparked a debate among Disney fans about guest behavior and cast member treatment.
A Growing Concern: Rude Guests at Disney Parks
Many longtime Disney fans and former cast members took to the Reddit comments section to share their own experiences dealing with rude guests.
Several former employees confirmed that disrespect and verbal abuse have become increasingly common, with security teams often stepping in to de-escalate situations.
Previous cast member here and have been called names while just doing my job. It’s not fun and cast put up with a lot but name calling is out of hand especially male guest against female cast members. The security cast does a great job! Mine asked me to point him out and he was heading out for the night so they couldn’t escalate to ask him to leave but his wife was in for a surprise wondering why security was up on her husband!
Others noted that while security at Disney typically maintains a professional demeanor, there are limits to what they should be expected to endure.
Could the Guest Have Been Removed?
Although there is no confirmation on what happened after the confrontation, some speculated that the guest may have been escorted out of the park or at least given a warning.
Security teams at Disneyland and Walt Disney World have the authority to remove disruptive guests, especially if they violate Disney’s guest conduct policies by using profane or threatening language.
For visitors who feel they have had an unfair experience with Disney security, the best course of action is to speak with Guest Services rather than escalate a confrontation. Reports can be filed for review, but engaging in a heated argument with a security cast member is unlikely to end well for the guest.
Disney security works tirelessly to ensure the parks remain a safe and welcoming space for all guests. While long lines and crowded conditions can lead to frustration, treating cast members with respect goes a long way in preserving the magic that makes Disneyland the Happiest Place on Earth.
Have you ever witnessed a guest being rude to Disney security? Let us know your thoughts in the comments!
I hope that the guest was just given a talk to and a chance to give his side of the story
I have annually gone to WDW and Disney Land and have found that the Security guards think that they are DI from Paris Island and are ready to snap.
The guest could have ran into a rude rent a cop and said what a jerk under his breath as he left and this set Mr DI off
I am sure standing around all day checking bags is frustrating for a career choice